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CSR Activities Utilizing ISO 26000

Strengthening Global CSR Management

Prompted by our participation, beginning in December 2009, in the UN Global Compact, the Fujitsu Group has been monitoring the CSR initiatives of each of its companies inside and outside Japan each year since FY 2012, basing its oversight on the ISO 26000 international standard for social responsibility.

The purpose of this monitoring is to ensure that our two initiatives of risk mitigation and value creation are taken up at all Group companies. First, in terms of risk mitigation, we will establish prevention and correction processes (due diligence) to minimize the effects of latent human rights and labor practice risks, including in our supply chain, which may negatively impact our corporate value. And, in terms of value creation, we contribute to solving issues facing regional societies, while maximally leveraging Group resources and promoting activities conducive to generating value in the entire Group.

ISO 26000 Project organization chart (Project office: CSR Division)
ISO 26000 (The seven core subjects) Department(s) in charge
Organizational Governance FUJITSU Way Office, Legal, Compliance & IP Unit Corporate Affairs and Risk Management Division
Human rights Diversity Promotion Office
Labor practices Diversity Promotion Office
The Environment Corporate Environmental Strategy Unit
Fair Operating Practices Legal, Compliance & IP Unit, Corporate Purchasing Unit
Consumer Issues Corporate Quality Assurance Unit, Corporate Brand Office
Community Involvement and Development Corporate Affairs and Risk Management Division.

FY 2014 marked our 3rd CSR (ISO26000)/Governance Survey, which continued from last year and targeted 112 Fujitsu Group companies (77 in Japan and 35 overseas). Additionally, measures relating to human rights and labor have begun, which was identified in the previous survey as a potential risk. In particular, the Fujitsu Group has exchanged opinions with the American NPO Shift, which has contributed to the writing of the UN's "Guiding Principles on Business and Human Rights" for the establishment of "Human Rights Due Diligence ." This will be introduced in FY2015. It comes after the "Fujitsu Group Human Rights Statement (*1)", which was published in December 2014. The human rights statement has been translated into 21 languages (*2) in 2015, and has been presented internally.

*1 Fujitsu Group Human Rights Statement:

*2 21 Languages:
Japanese, English, Dutch, Italian, Czech, Turkish, Polish, German, French, Spanish, Portuguese, Finnish, Russian, Arabic, Chinese (Simplified), Chinese (Traditional), Korean, Thai, Indonesian, Vietnamese, Malay

Analysis of Issues by Theme (Image)

Analysis of Issues by Theme
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Major Initiatives to be Implemented in FY2015-2016

From FY2015, spearheaded by the CSR Division , Global Corporate functions (human resources/ legal/ purchasing unit, etc.) will coordinate with group companies, and promote the following initiatives :

  • Implementation of continuous risk assessment utilizing the questionnaires from ISO26000 (standard for social responsibility)
  • Implementation of self-audits of EICC (Electronic Industry Citizenship Coalition) (*3) in regional heads
  • Review of deployment strategies for Fujitsu group companies in overseas under Liaison Delegates (LD)
  • Creation of a human rights risk map based on international requests in accordance with other business risks.

*3 EICC (Electronic Industry Citizenship Coalition ):
A code of conduct set by the electronics industry regarding the business activities along the entire supply chain.

Major Initiatives to be Implemented in FY2015-2016
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Briefing Session Regarding 2nd CSR (ISO26000)/Governance Survey

Photo: Briefing at the Kawasaki PlantBriefing at the Kawasaki Plant A briefing session on the survey results of ISO26000 was conducted to approximately 90 domestic Fujitsu Group company employees from July 30 to 31, 2014 at the Kawasaki Plant. Also, in accordance with the publication of the "Fujitsu Group CSR Report 2014", an explanatory meeting was held regarding the global CSR management report, as part of the dissemination efforts of CSR. In the questionnaire following the explanatory meeting, many attendees reported that they had gained a deeper understanding of their company's CSR efforts. Similarly, between September 24 and 25, 2014, a telephone conference debriefing was held for overseas Fujitsu Group companies, and approximately 40 employees attended.

Main Initiatives Relating to Mitigate Supply Chain Risks Utilizing the EICC (Electronic Industry Citizenship Coalition) Framework

Implementation of a Study Session at Fujitsu Group Companies

Photo: Workshop on the second dayWorkshop on the second day

On September 11 and 26, 2014, an internal study session was held for the domestic group company's CSR officers regarding supply chain risks extracted from the ISO26000 to provide them an overview of EICC.

A classroom lecture was held on the first day (11 companies, 11 participants) on the overview of the EICC. On the second day (6 companies, 7 participants), a workshop on understanding the 'Self Assessment Questionnaire (SAQ)' was organized. Additionally, for the domestic group companies located far away from where the study session is held, (14 companies, 20 participants), we conducted an explanatory online meeting utilizing Fujitsu's communication platform.

Hosting a Introductory Seminar on EICC

Photo: Introductory Seminar on EICCIntroductory Seminar on EICC On February 19, 2015, a introductory Seminar on EICC was held for domestic group companies (20 companies, 32 participants). Mr. Tagami from DNV GL Business Assurance Japan K.K. (DNV GL Japan) was invited to give a lecture regarding the overview of EICC from an auditor's perspective. He also shared case studies in which issues and violations were identified at the other companies during the audits. In the follow-up questionnaire, many responded that they have reaffirmed the issues in their own companies.

Implementations of EICC Audit Simulation

Photo: FDK Corporation Kosai PlantFDK Corporation Kosai Plant

At a major FDK Corporation plant, one of Fujitsu's group companies, an EICC Audit Simulation was held by DNV GL Japan on March 23 and 24, 2015. No major issues were identified during this simulated audit. However, issues with the maintenance of the management system related to work and ethics were noted.

In the future, based on the audit standards implemented for this simulated audit, we plan to create a response manual and tools for group companies, and reinforce the operating system with regards to CSR auditing.

EICC Internal Auditor Training Course held

Photo: EICC Internal Auditor Training CourseEICC Internal Auditor Training Course

On March 26 and 27, 2015, the EICC Internal Auditor Training Course was held by DNV GL Japan for 14 attendees from our 7 domestic group companies.

Through an EICC audit overview, case studies, and audit training, the attendees learned key points of EICC audits, identification of initial risks, measures for improvement, methods of correction, and more. All of the attendees successfully completed a qualification test for auditors held at the end of the course. From here on out, Fujitsu will continue to plan regular training for auditors.

Stakeholder's message

Photo: Koji Tagami, DNV GL JapanKoji Tagami, DNV GL Japan

In FY2014, I held a basic seminar on EICC and internal auditors training course for major Fujitsu Group company representatives. I also conducted a simulated audit at a domestic group company's manufacturing plant to evaluate their compliance with the EICC code of conduct. At the study group, participants actively asked questions, showing their high level of awareness.

Meanwhile, at the simulated audit, I felt a strong desire from the participants to resolve issues. In particular, there was a strong desire to understand how to view labor, human rights, business ethics, as well as management systems. By actively conducting similar activities in the future, a rapid and effective response toward supply chain risks can be expected.