The FUJITSU Secure DirectClick™ Solution offers an encrypted platform for real-time multi-channel communications and data capture – supporting and driving the shift to innovative online customer engagement solutions.
Secure DirectClick enables secure, instant communications within any website session and integrates with any Contact Center/Customer Relationship Management (CRM) solution to elevate and manage the customer experience.
The solution can either be integrated as a direct dial call button routed globally to any phone, or as a directory menu (Visual IVR), which allows customers to navigate through a directory of end-points such as a department, store location, or a specific representative Fujitsu Secure DirectClick uses secure communication channels to bridge the gap between customer calling and the online experience.
Fact Sheet: Secure DirectClick™ (671 KB)
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