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Service Desk Services

delivering a consistent and compelling IT service experience

Fujitsu Service Desks enable the delivery of a consistent, high quality service experience globally to your internal end-users or your organization’s consumers, while driving out cost.

For many organizations, delivering Service Desk support, providing incident management and meeting user demands effectively is costly and resource intensive. The challenges multiply when operations span multiple countries, time-zones and language requirements. By outsourcing the provision of IT helpdesk and other Service Desk services to Fujitsu, we’re committed to delivering the highest quality user experience.

We achieve this using Sense and Respond, our implementation of lean in a service environment that focuses on understanding what matters to your business so that our people can continually find better ways to deliver it.

Our agents are empowered not just to fix problems, but to identify the root cause to prevent their reoccurrence:

  • Lowering elapsed time of incidents
  • Improving first time fix
  • Increasing productivity

So you get a service that continuously improves and evolves in line with your organization’s needs.

  • A high quality Service Desk experience at low cost:
  • Improved user productivity and satisfaction levels
  • High performance IT service - ISO/IEC 20000 and ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) compliant processes
  • Business outcome based approach to service delivery
  • 24/7 support across geographic boundaries and time-zones
  • Deliver continuous improvement in line with business needs