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IT Support Services

Fujitsu offers a wide range of support services as part of its portfolio. The offerings are geared to flexibly meet real business needs and are supported by Fujitsu's high quality regional network infrastructure and its value-added management and professional services.

The offerings range from a basic support service with a relatively high degree of customer control, to a fully outsourced managed service covering infrastructure support, monitoring, call center, application support and full problem ownership and management.

All services are provided to an agreed SLA, with an allocated Fujitsu Service Manager to cover the complete life cycle of the contract. This is to give the customer a single point of contact within Fujitsu to resolve issues, monitor the service, report on service levels and provide proactive advice.

We will provide the specialized skills and expertise needed to complete both large scale projects timely and in keeping with your budget. After implementation, we will maintain the on-going support of the installed IT systems and/or solutions.