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  5. ePortal technology combined with Robotic Process Automation helps Bâloise Assurances Luxembourg to provide a better service to customers and partners, also optimizing their experience with web-based portals and platforms

ePortal technology combined with Robotic Process Automation helps Bâloise Assurances Luxembourg to provide a better service to customers and partners, also optimizing their experience with web-based portals and platforms

"By keeping an open dialog with our customers and partners at all times, we are better placed to respond to their expectations."

Filip Volders, Chief Technology Officer, Bâloise Assurances Luxembourg

Leading insurer boosts customer service

Customer

Bâloise Assurances Luxembourg has been offering insurance services since 1890. It belongs to Switzerland’s Bâloise Group which is also present in Belgium, Germany, and Liechtenstein. It provides a wide range of insurance, pension, and wealth-building products to private and business customers, and also works closely with banking and distribution partners outside its domestic market.

Challenge

Offers an innovative way for partners and clients to access portfolios and information through a 24/7 available channel.

Solution

  • Created customer and agent web-based portals and platforms to enable direct interaction

Download

CS_2020NovBaloiseAssurances (657 KB)