FUJITSU GLOVIA® OM provides a vibrant, scalable and constantly improving platform that can handle spikes in volume with no problems.

US manufacturing representative
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Major Pet Food Manufacturer

Seamless order management integration boosts efficiency

Customer

This brand is part of a huge American global manufacturer of confectionery, pet food and other food products, with $35 billion in annual sales in 2017.

Challenge

This premium pet food company was using its ERP system to handle order management, which led to a lack of visibility and required significant manual intervention. It wanted to move to a more suitable and flexible order management platform.

Solution

The company deployed FUJITSU GLOVIA® OM, a comprehensive order management solution, which integrates seamlessly with its Salesforce CRM platform.

Outcomes

  • ROI achieved in year one
  • FUJITSU GLOVIA® OM provides clarity across the order cycle, enabling responsive service
  • Better customer service increases sales
  • Delivers a lower cost for proof of concept for new projects
  • Sales associates and call center agents easily adopted the new technology
  • Seamlessly orchestrates B2B, B2C and D2C order channels

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