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Cloud and Disaster Recovery solution for Jamaica Public Service

"Fujitsu platforms have allowed us to deploy high availability applications which allows the organization to provide improved automation and response to customer requests"

Keith Smith, Vice President, Technology & Innovation, Jamaica Public Service

The customer

For over 90 years, the Jamaica Public Service Company Limited (JPS) has worked steadfastly to satisfy Jamaica’s energy needs. Growing from a modest network serving fewer than 4,000 customers in the early years, it has significantly expanded its generation, transmission, and distribution capabilities. Today, with a customer-base of over 600,000 and a generation capacity that exceeds 620 megawatts, it is the sole distributor of electricity in Jamaica. The company employs 1,600 workers comprising highly skilled engineers, technicians and service professionals.

The challenge

JPS was faced with an aging IT infrastructure that couldn’t cope with the demands of the latest software. In order to upgrade its customer service and outage management applications, it needed to first upgrade the underlying hardware.

The solution

Following a comprehensive tender process, it asked Fujitsu to create an Infrastructure as a Service solution with servers and storage hosted in two separate locations on the island. The deployment and configuration took just ten weeks.

The benefit

  • New solution can support up to 600 simultaneous users and has the ability to scale to meet future growth
  • Real-time identification of power outages enables them to be fixed up to 20 percent more quickly
  • Instant updating of meter readings enhances productivity and provides better customer service
  • Fujitsu manages the hardware stack up to the operating system, JPS doesn’t need to worry about performance


Read the full Jamaica Public Service case study (319 KB/A4, 2 pages)