Scanners Support and Warranty

Fujitsu offers several Maintenance Services to maintain your scanner's high level of reliability and overall performance. These options can be added to the original standard warranty, ensuring that your scanner is always ready to work when you are.

Warranty Programs by Scanner Model

Scanner Model and Maintenance Agreements

ScanSnap (All Models)

Standard Warranty: Free First Year Warranty Plus Exchange Program.

With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Warranty Terms ( English/French) (195 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more years of additional coverage at time of scanner purchase.

N7100

Warranty Terms ( English/French) (68 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more years of additional coverage at time of scanner purchase.

fi-6010N

Warranty Terms (PDF format) (237 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase.

fi-60F

Standard Warranty: Free First Year Warranty Plus Exchange Program.

Warranty Terms (PDF format (135 KB)
With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase.

fi-65F

Standard Warranty: Free First Year Warranty Plus Exchange Program.

Warranty Terms (PDF format (248 KB)
With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase.

fi-5015C

Standard Warranty: 1 year Return to Depot

Warranty Terms (138 KB)

Warranty Uplifts:

Return to Depot Warranty - 1 additional year
Return to Depot Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-5110C

Standard Warranty: Free First Year Warranty Plus Exchange Program.

With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Warranty Terms (70 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-6110

Warranty Terms (PDF format) (209 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase.

fi-6x30 / fi-6x40

Standard Warranty: Free First Year Warranty Plus Exchange Program.
With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Warranty Terms (148 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-6x30Z / fi-6x40Z

Warranty Terms (1.65 MB )

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-7140 / fi-7240 / fi-7160 / fi-7260 / fi-7180 / fi-7280

Warranty Terms (69 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-4340C

Standard Warranty: 1 year Return to Depot

Warranty Terms (24 KB)

Warranty Uplifts:

1 year On-Site Warranty
On-site Warranty - Year 1 + 2 additional years
Return to Depot Warranty - 1 additional year
Return to Depot Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

Post Warranty Maintenance Options

Exchange maintenance per year
On-Site maintainance per year

fi-5530C/C2

Standard Warranty: Free First Year Warranty Plus Exchange Program.

Warranty Terms (238 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years
1 year On-Site Warranty
On-site Warranty - Year 1 + 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

Post Warranty Maintenance Options:

Exchange maintenance per year
On-Site maintainance per year

fi-7300NX

Standard Warranty: Free First Year Warranty Plus Exchange Program.

Warranty Terms (69 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-7460 / fi-7480

Standard Warranty: Free First Year Warranty Plus Exchange Program.

Warranty Terms (69 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-6670/fi-6670CGA

Standard Warranty: Free First Year Warranty Plus Exchange Program.

With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Warranty Terms (301 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-7600

Warranty Terms (439 KB)

Warranty Uplifts:

Exchange Warranty - 1 additional year
Exchange Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-6750S

Standard Warranty: 1 year On-site

Warranty Terms (484 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-6770 / fi-6770CGA

Standard Warranty: 1 year On-site

Warranty Terms (484 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-7700

Standard Warranty: 1 year On-site

Warranty Terms (69 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-4860C/C2

Standard Warranty: 1 year On-site

Warranty Terms (24 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

Post Warranty Maintenance Options:

On-Site maintenance per year

fi-6400

Standard Warranty: 1 year On-site

Warranty Terms (68 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-6800

Standard Warranty: 1 year On-site

Warranty Terms (68 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-5900C

Standard Warranty: 1 year On-site

Warranty Terms (21 KB) (13 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

fi-5950C

Standard Warranty: 1 year On-site

Warranty Terms (68 KB) (13 KB)

Warranty Uplifts:

On-site Warranty - 1 additional year
On-site Warranty - 2 additional years

Discount when ordering 2 or more additional years of coverage at time of scanner purchase

Warranty Programs and Maintenance Services

On-Site Warranty
Return to Depot
Warranty Plus Exchange Program

On-Site Warranty

With On-Site Service, when required, a trained service technician will visit your office and perform any necessary maintenance on your Fujitsu scanner. Just make a simple call to schedule required on-site maintenance. On-Site Service coverage is available Monday to Friday 8:00am to 5:00pm local time, excluding holidays, and includes parts and labour.

Uplift to 1st year On-Site Warranty
For those scanners that have a base warranty of 1 year Return to Depot, this offering upgrades the warranty to 1 year of On-Site Service.
1 year On-Site Post Warranty Maintenance Agreement
This offers 1 year On-Site maintenance coverage for post warranty years.
3 Year On-Site Maintenance Bundle - Upfront savings of 20%
Available only at the time of purchase of a new scanner.
This offering provides 3 years of On-Site coverage on your new Fujitsu scanner. Purchasing this bundle provides a discount of 20% as compared to purchasing the maintenance coverage on a year-by-year basis

Return to Depot

With Return to Depot Service, when required, simply deliver your Fujitsu scanner to the nearest Return to Depot facility. Once repaired, Fujitsu will return the product to you via prepaid courier. Targeted turn-around for depot repairs is 4 to 6 business days.

Please contact us by form below for all inquiries and to arrange for your scanner drop-off at a designated Return to Depot Service Facility.

Warranty Plus Exchange Program

With the Warranty Plus Exchange Program, when required, Fujitsu will advance ship a replacement scanner to your office usually within 48 hours.

Scanners Support and Warranty

Warranty Programs by Scanner Model

ScanSnap (All Models)

N7100

fi-6010N

fi-60F

fi-65F

fi-5015C

fi-5110C

fi-6110

fi-6x30 / fi-6x40

fi-6x30Z / fi-6x40Z

fi-7140 / fi-7240 / fi-7160 / fi-7260 / fi-7180 / fi-7280

fi-4340C

fi-5530C/C2

fi-7300NX

fi-7460 / fi-7480

fi-6670/fi-6670CGA

fi-7600

fi-6750S

fi-6770 / fi-6770CGA

fi-7700

fi-4860C/C2

fi-6400

fi-6800

fi-5900C

fi-5950C

Warranty Programs and Maintenance Services

On-Site Warranty

Return to Depot

Warranty Plus Exchange Program

Contact Us

We´re Here to Help

How to Buy

Resellers Resources

Scanners Support and Warranty

Warranty Programs by Scanner Model

ScanSnap (All Models)

N7100

fi-6010N

fi-60F

fi-65F

fi-5015C

fi-5110C

fi-6110

fi-6x30 / fi-6x40

fi-6x30Z / fi-6x40Z

fi-7140 / fi-7240 / fi-7160 / fi-7260 / fi-7180 / fi-7280

fi-4340C

fi-5530C/C2

fi-7300NX

fi-7460 / fi-7480

fi-6670/fi-6670CGA

fi-7600

fi-6750S

fi-6770 / fi-6770CGA

fi-7700

fi-4860C/C2

fi-6400

fi-6800

fi-5900C

fi-5950C

Warranty Programs and Maintenance Services

On-Site Warranty

Return to Depot

Warranty Plus Exchange Program

Share this page

Contact Us

We´re Here to Help

How to Buy

Resellers Resources