Digital innovation can radically improve the way citizens engage with government services. From signing into an online government system to physical progress across borders. Advancing digital technology can streamline and accelerate key processes, providing a better citizen experience, and improving security.

This approach enables unique digital identities to be created for each citizen, used consistently across all government services, improving efficiency, trust, and individual experiences.

Supporting the principles of ‘invisible government’, as pioneered in Estonia, where intelligent AI solutions deliver connected government services without citizens having to request them.

We’re helping the Finnish government introduce seamless services, using innovative AI techniques to connect public and private services in a truly citizen-centric way. It’s an approach that removes silos and reduces administration while ensuring people receive proactive support when they need it.

Leveraging our expertise from multiple citizen-centric government transformations, Fujitsu developed a citizen-centric transformation model that leverages key digital technologies, such as Artificial Intelligence (AI), Blockchain, Robotic Process Automation (RPA), Cloud Services, Quantum-Inspired Computing, and the Internet of Things (IoT), to enable the digital transformation of the relationship between citizen and Government agencies.

Through the end-to-end digitalization of both systems and processes, governments can better connect with citizens, keep pace with rising demand for improved omni-channel services, and deliver more effective, accountable, and transparent public services. Our services in client-centric transformation can be seen within our key building blocks of our solution practice (diagram above).