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ICT Sustainability: Global Benchmark Report 2011

Lack of ICT energy consumption data hinders sustainability initiatives.

Fujitsu Consulting (Canada) Inc.

Montreal, QC, September 27, 2011

Fujitsu, a leading provider of ICT business solutions, today released the second edition of the ICT Sustainability: The Global Benchmark Report, providing an unmatched analysis of the trending maturity of ICT Sustainability in organizations across the globe.

The research summarizes 1,000 responses to 80 questions about ICT Sustainability policies, behaviour and technologies. The data was collected through an online survey of CIOs and ICT managers in large IT-using organizations across industry sectors in seven countries: Canada, Australia, China, India, New Zealand, the United Kingdom (UK) and the United States of America (USA).

This Benchmark Report reveals this year that there is a continuing lack of maturity in ICT Sustainability. It is also clear there is a direct relationship between the visibility of ICT power costs and an organization’s overall awareness of ICT Sustainability issues.

The Index across all countries and all industry sectors declined slightly between 2010 and the current results (from 56.4 to 54.3 per cent). This indicates that organizations may be losing their focus on ICT energy efficiency or that implemented ICT projects have failed to effect changes across the organization.

Canada: Best Performing Country

The best performing country of the seven surveyed is Canada, with an overall ICT Sustainability Index of 60.3. Canada; the UK 58.3 and the USA 56.0 perform above average, while Australia, New Zealand, India and China perform below the average.

Canada: Against the trend

Canada is significantly ahead of all other countries surveyed with an overall Index of 60.3, ahead of the UK at 58.3 and well above the country average of 54.3. The result is testament to the relative sophistication of its ICT industry and the high level of awareness of Sustainability. Noel Carawan-Hubin, FAI Sustainability Lead said: “This is a very good result for Canada. Its overall score is more than five points above the international average. Whilst the performance is good in relative terms, in absolute terms most Canadian organizations still have a long way to go in achieving best practice ICT Sustainability.”

Canada’s strong performance is reflected in every industry sector. It performs well above average even in those industries where it is not the clear leader, such as Government and Financial Services. The relative performance of many industries is different from the global trend, but there is less variation in the industry sector scores in Canada than there is in any other country. Canada’s high ICT Sustainability performance is spread across all sectors. The Manufacturing sector is the exception; at 64.6, it is Canada’s highest rating industry yet the lowest performer in most other countries.

With the results of this second multi-country survey, Alison Rowe, Fujitsu’s Global Executive Director of Sustainability, said: “Not only is there a relative lack of maturity in ICT Sustainability policies, practices and technologies but the overall Index has declined slightly from 2010, indicating that some of the buzz has gone from Green ICT.

“Many organizations have reached a plateau with ICT Sustainability. They may have tackled the easy initiatives, such as PC power management or telecommuting, but the problem is that even these have declined in performance. The survey reveals that the single most important reason ICT departments don’t prioritize ICT Sustainability, or feel they have a compelling reason to do so, is the lack of visibility of ICT power consumption. Until this data can be quantified, change cannot be measured and successes cannot be recognized. ICT is pervasive in business and extends far beyond the data center or the ICT department. ICT Sustainability is the responsibility of all of us, be it end users, lines of business, the procurement function, senior management or our customers, we all have a role to play. This Benchmarking Report provides powerful information which can be leveraged for positive change,” Rowe said.

Best Performing Sector

The ICT/Communications/Media sector is the lead industry at 58.4 and Manufacturing the lowest at 51.2, except in Canada. As with the findings of the 2010 survey, the relativities between industry sectors are generally consistent across different countries; the same industries tend to do better or worse in all countries.

Other Results

More than half the respondents had no understanding of how much power ICT consumes, with only one in seven ICT divisions including the cost of ICT’s power consumption in their departmental budgets. For the very small proportion (14.2 per cent) where ICT has control and responsibility for ICT-specific power consumption, their performance was significantly higher.

Larger organizations which have more sophisticated ICT functions and generally more advanced ICT Sustainability practices are more likely to be aware of the cost of ICT’s energy consumption. Organizations with more than 5,000 employees have an average score of 61.7 compared with just 50.7 for those with 100 to 499 employees.

Approach to Lifecycle Matures

The Lifecycle component performs the best at 60.6, as it had in the previous Benchmark Report, with most organizations being relatively mature when it comes to practices in this area, particularly in the disposal of consumables and IT equipment. Lifecycle is followed by the two operational components under the control of the ICT department, End User at 57.3 and Enterprise at 56.8, where the techniques and technologies of ICT Sustainability are best understood and most advanced.

Get a copie of the ICT Sustainability: The Global Benchmark Report

To obtain a copie of the report, please fill out this form. For more information on the report, please contact Noel Carawan-Hubin by email.

About the ICT Sustainability: The Global Benchmark Report Survey

Sponsored by Fujitsu, this Report provides a number of valuable insights into the comparative ICT Sustainability performance of organizations in each of the seven countries surveyed, and between industry sectors within countries. The research uses a unique methodology to quantify ICT Sustainability implementation, to determine the maturity of practices and technologies in end user organizations.

It summarises a total of 1,000 responses to 80 questions covering ICT Sustainability policies, behavior and technologies collected in June and July 2011 through an online survey of CIOs and ICT Managers in large IT-using organizations. The responses were weighted to deliver a score out of 100 in each of the five ICT Sustainability Index components, aggregated to determine the overall ICT Sustainability Index for each organization, ensuring quantitative comparisons between respondents.

The 2010 Report surveyed Australia, India, the United Kingdom and the United States of America. The 2011 survey extended the research to Canada, China and New Zealand.

About Connection Research -

Connection Research is a market research and consultancy company specialising in the analysis of sustainability issues. Services are provided in Consumer and Community Sustainability, Green IT, Building Industry and Trades and Carbon and Compliance. Connection Research undertakes primary research (surveys of users, trades people, suppliers, practitioners), conducts market modelling analyses (combining our primary data with other sources) and consultancy in these fields.

About the methodology

The research uses the methodology developed by Connection Research and RMIT University, Melbourne, Australia. The results allow the development of an overall Green IT Readiness Index for IT-using organizations in any industry or country.

About Fujitsu

Fujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011.
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About Fujitsu Canada

The Canadian affiliate of Fujitsu—the world’s 3rd largest provider of information and communication technology (ICT)—Fujitsu Canada leverage its experience and the power of ICT to contribute to the success of its customers and make them more competitive. What makes it special? The ways it exploits its global capacities for the benefit of local markets. Its commitment? Focus its activities on the customer’s needs to find the best fit solution for its expectations. Its products and services include: system development and integration, delegated management, cloud computing, consulting services, industry solutions, servers, storage devices, point of sale systems and mobile devices.
For more information, please see:

Press Contact - FCI

Irving Frydman
directeur national, Communications marketing

Phone: Phone: 905-286-3422
Fax: 1-800-263-8716
E-mail: E-mail:
Company:Fujitsu Canada

Date: September 27, 2011
City: Montreal, QC
Company: Fujitsu Consulting (Canada) Inc.