Sofia Barbosa, Service Delivery Manager, Global Delivery Center, Portugal
Fujitsu's Global Delivery Centers are strategically placed to follow the sun. One of these Global Delivery Centers is located in Lisbon, traditionally a center of diversity and gateway to the world. From here our Service Desk teams support customers around the world, keeping their businesses running, 24/7.
In this video, Sofia Barbosa, Service Delivery Manager, and Neeki Tamang, Team Manager, explain how lean processes, global service standards and our customer-centric approach are not just solving problems, but preventing them from happening in the first place.