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FUJITSU Global Enterprise Management Services delivers Managed Service for SAP

Faster time to market and improved business performance, for efficient throughput are critical to surviving in today’s market. Fujitsu recognizes these challenges and presents FUJITSU Global Enterprise Management Services; a solution based on Fujitsu’s unique lean managed services and best practice expertise, acquired from many years of business success in the service industry.

FUJITSU Global Enterprise Management Services helps companies around the globe manage their enterprise applications and associated infrastructure in an efficient and consistent way. Notable solution features include ensured flexibility, the highest quality standards with right sourcing, TCO optimization, and value delivered through innovation and transformation to meet the customer’s changing business environment.
FUJITSU Global Enterprise Management Services provides an ecosystem that radically rationalizes global IT costs and delivers business value, while allowing the customer to ’cherry-pick‘ from an exhaustive range of services to address their ever-changing business needs.

The solution leverages Fujitsu’s industry-leading best practices, proven and mature Standard Operating Procedures (SOPs), and a knowledge database; all using Fujitsu’s IP for innovation and value articulation. Service management toolsets deliver a consistent service view with dashboards and reports along with self-service portal for ease of conducting business.

The Private Cloud platform for SAP ensures security, while visualizing service levels from a business viewpoint. This provides the customer with all the benefits of a private cloud, with the ability to use only required resources as needed; along with almost unlimited computing capabilities, and easy service coordination.

Fujitsu has been a trusted SAP Global Partner for over 40 years. Experiences and learning gathered in this time have been effectively embraced in the FUJITSU Global Enterprise Management Services framework. This delivers a unified catalogue of SAP Services, to drive business value and growth for Fujitsu’s SAP customers.

Key Benefits:

  • End-to-end cost-effective solutions
    Lower total cost of ownership (TCO) for application and infrastructure services, via a lean industrialized approach. 
  • Operational and business process efficiencies
    A 24x7 multilingual service desk. Application and infrastructure operations with improved value for the customer’s application portfolio, using application value assessment, application value management and portfolio management services. 
  • Global support with local reach
    Services are delivered in the most efficient manner, using Fujitsu’s global blended delivery model, with an optimal combination of onsite / onshore / near-shore and offshore capabilities. 
  • Service optimization and automation
    Services delivered by a CMMI L5 services organization where continuous service delivery improvements are an integral element. These are identified using best practices, Sense and Respond® and application portfolio improvements and realized in the Innovate and Transform phases. 
  • Increased end-user satisfaction
    Improved visibility of operations and costs along with global/regional reporting and analytics.