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  5. Hybrid IT and Artificial Intelligence solutions support Lowell's global expansion and journey of digitalization to personalize customer services

Hybrid IT and Artificial Intelligence solutions support Lowell's global expansion and journey of digitalization to personalize customer services

"Fujitsu have got a great pedigree, they’ve got a great reputation – all that experience and all that know how will help us provide the right services to our customers."

Gary Edwards, Group Chief Information Officer, Lowell

Fujitsu helps Lowell make credit work better for all by standardising and industrialising a complex international IT estate.

Customer

Lowell is one of Europe’s largest credit management companies and has a mission to make credit work better for all. It operates across Europe with an ethical approach to debt management, always looking for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances.

Challenge

After a history of mergers and acquisitions, Lowell was left with a patchwork of IT capability over 9 different countries, which did not support plans for further growth and better customer service.

Solution

Fujitsu’s consumption-based solution not only kept the lights on during a time of transition but allowed Lowell to accelerate its growth strategy and further digitally transform the core business.

Benefit

  • A transformed operating model across 9 European countries
  • A rationalised application service to drive down cost to serve
  • Managed security services help Lowell comply with stringent financial services audit and compliance requirements
  • AI and machine learning for greater customer insight and flexibility

Download

CS_2019Feb_Lowell (1.25 MB )