Fujitsu has worked closely with us in this area I like to call TechOps, which combines technology and operations.

Nuno Fórneas, COO and CIO of Banco CTT
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Banco CTT

Co-Creation leads to ServiceNow process automation at Banco CTT

Customer

Banco CTT came from the natural evolution of financial services that were already being provided by CTT based on a value proposition of simplicity, transparency, and proximity.

Challenge

To reflect an increase in the number of customers and operations maintaining the same level of service and preventing internal costs from escalating.

Solution

  • Automation of processes 
  • Standardization of processes

Outcomes

  • The recent implementation of the pilot project allowed improvements in terms of UX
  • Thanks to new efficiencies, employees are now more available for more complex and bulky processes
  • The organization thus offers its customers a more digital, responsive and secure journey

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