Fujitsu has worked closely with us in this area I like to call TechOps, which combines technology and operations.

Nuno Fórneas, COO and CIO of Banco CTT
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Banco CTT

Co-Creation leads to ServiceNow process automation at Banco CTT


Banco CTT came from the natural evolution of financial services that were already being provided by CTT based on a value proposition of simplicity, transparency, and proximity.


To reflect an increase in the number of customers and operations maintaining the same level of service and preventing internal costs from escalating.


  • Automation of processes 
  • Standardization of processes


  • The recent implementation of the pilot project allowed improvements in terms of UX
  • Thanks to new efficiencies, employees are now more available for more complex and bulky processes
  • The organization thus offers its customers a more digital, responsive and secure journey

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