Application Portfolio Management
In order to survive, businesses are having to cut costs whilst remaining focused on their core business. There is a need to remain competitive and respond quickly to new growth opportunities, including e-business. IT issues are an unnecessary deflection. IT needs to be flexible enough to react quickly to new requirements. If IT is not your core competency, or it is not providing sufficient return on investment, then a new approach is needed.
The solution
Fujitsu Application Portfolio Management (APM) Service provides and manages the IT resources required to continue the operational viability, technical currency and functional effectiveness of a portfolio of business applications. Including both the Support and ongoing Enhancement of your application portfolio, Fujitsu Consulting works collaboratively with you long term, to ensure that your business applications deliver real and quantifiable benefits to your business.
Our APM services have benefited from our relationships with clients who consider applications not only as mission critical to their operation but also as a way to achieve competitive differentiation and improve customer satisfaction.
Business benefits
- Reduction and control of operating costs
- Enables the internal IT organisation to be lean, flexible and focused on core competencies
- Access to, and management of, innovation
- Access to the best, and appropriate, skills and resources
- Shared risk
- Clear return on IT investment linked to real business outcomes.
Our approach
Our APM Support Services are typically delivered against business-focused SLAs and against performance-related metrics for enhancement work. The APM service is aimed at keeping business applications (including package-based applications) running reliably whilst staying in step with business requirements.
Using excellent people and methods and processes, our approach is to proactively manage-down the number of application problems and hence the cost of support whilst maintaining the right level of service to the business.
Our partnership agreements are typically structured to:
- Clearly define the business arrangement and commercial undertaking
- Focus on business outcomes
- Evolve and change over time as the business changes
Skills
We apply the following skills to produce an innovative and strategic Service Delivery framework: People – we have access to skills and experience enabling us to have a flexible approach to human resources. We can put the right skills, training, experience and motivation in place. Methods and Processes – we have best-of-breed application maintenance, enhancement and development methodologies backed by quality-assured processes and procedures following industry such as ITIL and SEI CMM.
Structure - we adopt the structure that best meets each client’s requirements; providing on-site and off-site service delivery. We have established a network of Global Delivery Centres (GDCs) specialising in providing remote application maintenance and system delivery services. Maintenance Toolkit – we have a series of proven tools to support our delivery professionals in all areas based on our own Macroscope® products and practices, which are fully compatible with all major system development methodologies and processes.
Experience
Fujitsu has a track record of providing reliable Application Portfolio Management services to clients in many different industries over the past 15 years. For example:
- Centrica – British Gas Trading: 6 year APM contract
- Cambridge County Council: 10 year Oracle package sustainment
- British Telecom: we provide a full APM service
