Standard service levels are as following:
Fujitsu offers software support for products from Fujitsu and other licensors. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. It is usually provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.
Fujitsu Support Pack features a fixed service period (12 or 36 months) and a fixed price to be paid up front. Prolongations are possible.
Fujitsu ServiceContract can, unless otherwise defined, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
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