Fujitsu offers onsite services with various service level options for own products and those from other verndors. In addition, Offsite services are available for Client Computing Devices.
Availability of a specific service / service level for a specific product may depend on product and country.
Data Sheet Support Pack Hardware
Data Sheet ServiceContract Hardware
Data Sheet FUJITSU ServiceContract for Oracle SPARC Enterprise Server
Hard disk replacement without returning the old disk (Option)
In case a faulty hard disk or SSD cannot be repaired and needs to be replaced, the exchanged device usually has to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty disk/SSD?
With the HDD retention option, the exchanged device remains the customer's property. This ensures that company-confidential data won't leave a company.
Regarding the availability of the HDD retention option see Hardware Maintenance & Software Support Offerings at a Glance
- Security for confidential data
- Full data control remains with the customer
- Meets data protection and company guidelines
- Civil liability risks are reduced