Fujitsu offers onsite services with various service level options for Fujitsu products. In addition, Offsite services are available for Client Computing Devices.
Availability of a specific service / service level for a specific product may depend on product and country.
Data Sheet Support Pack Hardware
ProActive Support - Attachment to the Data Sheet Support Pack
Data Sheet ServiceContract Hardware
Data Sheet FUJITSU ServiceContract for Oracle SPARC Enterprise Server
Country-specific support terms
Hard disk replacement without returning the old disk (Option)
In case a faulty hard disk or SSD cannot be repaired and needs to be replaced, the exchanged device usually has to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty disk/SSD?
With the HDD retention option, the exchanged device remains the customer's property. This ensures that company-confidential data won't leave a company.
Regarding the availability of the HDD retention option see Product Support Services at a Glance
- Security for confidential data
- Full data control remains with the customer
- Meets data protection and company guidelines
- Civil liability risks are reduced