Managed Maintenance : Fujitsu South Africa

Operating heterogeneous IT infrastructures securely and efficiently worldwide

In heterogeneous and often complex internationally distributed environments, the hardware and software service providers need to be precisely coordinated. Fujitsu Managed Maintenance meets this challenge. It supports you in controlling the service contracts in your multi-vendor environment more efficiently, defining clear service responsibilities, coordinating maintenance services, executing them and, if requested, assuming full responsibility for seeing that the Service Level Agreements (SLAs) with various vendors and service providers are fulfilled, even on a global basis.

Fujitsu Managed Maintenance consolidates the number of service contracts and provides you with a single point of contact where you can report your IT problems and demands. Our services include:

Install, move, add, change, de-install/dispose services
On-site engineer support, when remote support is not possible
Break-fix services
Mass rollout services

Reduced workloads for service management
Gradual, tailor-made optimization of service management
Better control of service contracts in multi-vendor environments
Clearly defined service responsibilities
Standardized, transparent controlling of SLAs

Single point of contact for all existing service contracts in a heterogeneous IT infrastructure, multi-lingual support in 26 languages, 7x24 in all time zones (follow-the-sun principle)
If required, single point of responsibility for all service contracts
Availability in 176 countries
All the relevant service information about all IT systems from a single data source at the touch of a button
Structured, automated and standardized service reporting for all relevant indicators of the respective SLAs