Enterprise Management

Taking control of the enterprise

Getting the Right Result

Many IT departments incorporate Enterprise Management tools as part of their strategy to deliver a better service to their users. Deploying these tools across an entire IT estate is a significant project in its own right and may represent a considerable cost to the enterprise. Achieving business benefits from these tools means that they have to be used at the right time, in the right place and by the right people and in some instances may not in themselves deliver a benefit.

Realising the Benefits

The benefits of Enterprise Management solutions cover three main areas:

• Operational Effectiveness and Efficiency - Within the IT department the main benefits are being able to cover more systems and services with the existing level of resource and reduced costs associated with operating the services - Cost Reduction
• Business Value - Within the business user community time spent on mutual self help is reduced and increased attention is given to doing the core business of the enterprise - using personal productivity tools and enterprise wide systems that are trusted and reliable - Better Business
• Agile Enterprise - The ability of the business to react faster to changing business requirements whether they be driven by market forces, legislation, competitors or technology - Greater Responsiveness

Typical examples of delivered business benefit are:

• Allowing business agility by facilitating change, such as organisational and process reengineering
• Reducing the Total Cost of Ownership (TCO) by 10% per annum
• Improving systems availability by 50%
• Increasing the quality of services delivered.

In Capable hands

Through our role as a managed service provider Fujitsu has enormous experience in Enterprise Management and can provide reliable advice and guidance on where to concentrate effort to achieve maximum benefit. We scope, design and deploy state-of-the-art Enterprise Management solutions using industry best practice, including an IT Infrastructure Library based approach together with our own proven design and deployment methodologies. We enhance this with our Value Assurance services to help you identify measurable and achievable benefit and a faster Return on Investment.

In particular, our experience leads us to focus on:

• Efficient Incident and Problem Management. A reliable process, enabled by the appropriate tools ensures that all incidents are resolved in a timely fashion and corrective actions are implemented.
• Effective Operational Control. Providing tools and techniques to ensure that problems do not recur, or if they do that timely warning is provided. Business growth and its use of IT services is monitored and tracked as part of normal operational practice.
• Change Control. Providing tools and techniques for implementing changes that remove problems or deliver business benefits to users. The frequency and scope of changes must be matched to the perceived benefit that will be achieved.
• Exploiting the ability to change. Making changes that improve productivity or increase the ability to respond to market, economic or political drivers.

Experience the Difference

Fujitsu is one of the UK’s top IT consultancy and service companies with over 30 years experience of designing, building and operating IT systems and solutions. Our service and consultancy offerings cover a wide range of IT products and environments and bring together the people, processes and technologies essential to your business.