EDRM and Electronic Records Management

Do you know where your organisation's knowledge is?

According to Ovum Research, 42% of your company’s knowledge exists only in your people’s heads and can walk out the door at a moment’s notice. Of the rest, 26% is in paper documents, 20% is in electronic documents and 12% is elsewhere.

We can help you hang on to this most precious asset. Our solutions manage, store, retrieve and exploit every kind of knowledge to give you an edge in the global knowledge economy.

They’re also solid, proven and can often be working within weeks.

If you want to:

• Turn your paper mountain into a web information system.
• Prove the data you hold meets Public Records Office standards.
• Encourage your people to share their knowledge.
• Present statements and accounts to customers electronically.

Turn your paper mountain into a web information system.

Does your organisation receive paper documents in high volume? Have your customer service staff got ready access to all customer correspondence?

With Electronic Document and Content Management, we can help you access any document in seconds through a standard browser or MS Office application.

We can:

• Design and build a complete Document Image Processing and Management system.
• Deploy and manage the associated infrastructure.
• Migrate existing documents into a consolidated document store.

Prove the data you hold meets Public Records Office standards

Our Records Management solutions help you comply with legislation in many areas, including Health & Safety, Data Protection, Freedom of Information and EC Human Rights.

Our solutions are proven and effective. We can:

• Audit your information needs, including development of security, archiving and storage strategies.
• Implement Information Retrieval and Knowledge Management systems with easy-to-understand categorisation and process models.
• Implement Information Retrieval and Knowledge Management systems with easy-to-understand categorisation and process models.

Encourage your people to share their knowledge

Within a matter of weeks, you could unblock the information log jam in your business.

Our new solution is based on Microsoft SharePoint Portal Server, with tailored web components for individual groups of users. These offer such functions as enhanced searching based on knowledge of the user’s task, and MIS reports accessing local views of corporate data.

Our services cover business issues such as user and role definition, document storage and access categories, audit and security requirements and construction of pilot systems.

Present statements and accounts to customers electronically

When talking to your customer on the phone wouldn't it be great if both parties could "see" the bill - and all other correspondence?

Our Electronic Statement Presentment brings you closer to your customers. By having all documents at your fingertips, on-screen, your response is faster, friendlier and more accurate because you're in full command of the facts!

Also, your customers can access this information at their convenience, via the Internet. Early take-up of ESP will give you differentiation. Delay means expensive catching up later!

For more information download our brochure [MS Word, 311KB].