Reduce costs...

Significant cost arises within any environment when dealing with multiple suppliers – and bank branches have a multitude of suppliers to keep them running ie. IT, facilities management, cash handling, and security to name a few. Consolidation of such support services can achieve cost savings of up 24%. Fujitsu’s helpdesk services can extend across all these areas – and our partnerships with key industry suppliers such as Chesterton and Johnson Workplace Management, mean you get the expertise you need, through an efficient single point of contact. This means the branch keeps running smoothly, customer satisfaction is maintained, and transactions continue being processed.

Fujitsu’s Sense and Respond methodology is employed across our helpdesk services and aims to reduce the number of support calls, and associated costs, in the longer term. We don’t only deal with queries and faults, we take a proactive approach to identifying the root cause of problems arising. In the long term our objective is to reduce the number of helpdesk calls your employees need to make, as improvements are made in the fundamental design of operations and associated processes.

In addition to reducing cost through better managing suppliers and support, Fujitsu can also reduce cost by centralising non-core processes and managing them outside of the prime retail space of the branch environment. Using techniques such as portfolio management facilitates a holistic approach to the investment portfolio, so executives can make better-informed decisions about which projects and programmes should continue, whilst identifying those that are not delivering value to the organisation.

Increasing the use of Self-Service Tools

Self-service tools can be found in the branch, in the form of kiosks and ATMs, and in other channels, such as internet banking. By encouraging customers to perform low value transactions themselves, the valuable time of skilled employees is freed up for sales and service activities.

Fujitsu can provide a range of self-service tools including custom-designed kiosks, to fit with the physical branch environment, and also design the applications to ensure simple customer interface for ease of use. In addition to providing hardware and network infrastructure, Fujitsu can also maintain and support these tools in the longer term.

Fujitsu can also address the self-service tools delivered through other channels – for example establishing multi-channel banking applications, integrating these with existing systems, and providing ongoing support and maintenance.