Manage my infrastructure...

Managing infrastructure within the branch is not a glamorous task, but a vital one. This includes both the technology infrastructure and the physical environment – the alarms and the air conditioning for example. Fujitsu can help you do this in a number of different ways:

One of the first challenges in managing anything, is being able to measure it. Fujitsu’s Enterprise Management solutions can be used to sense the status of a range of components in your infrastructure, and to raise the alarms immediately, if not before, problems arise.

Our helpdesk services can provide you with a single point of contact for all infrastructure queries – whether you need a Microsoft Windows engineer, or need a window cleaner we can simplify the support process. When combined with Fujitsu’s Sense and Respond methodology across our helpdesk services, regardless of the particular service area, we can reduce the number of support calls, and associated costs, in the longer term. We don’t only deal with queries and faults, we take a proactive approach to identifying the root cause of problems arising. In the long term our objective is to reduce the number of helpdesk calls your employees need to make, as improvements are made in the fundamental design of operations and associated processes.

The ATM is another vital part of the branch infrastructure, relied on by customers, but a time and cost intensive set of assets to manage and keep operational. The operation of the ATM and Self Service network represents a significant challenge. The service and supply chain contracts and internal operations are often fragmented, complex and difficult to manage.

Fujitsu is able to deliver an end-to-end outsourcing of the complete ATM Support Services within a cost effective and efficient operation. The Fujitsu service provides a proactive, single line of delivery and management for all ATM operations, from servicing and maintenance through to managing the host system and ATM network.

The resulting service will provide significant business benefits to financial institutes through improved availability of the ATM delivery channel and reduced cost of operations and ATM transactions. Outsourcing of the ATM and Self Service operations to Fujitsu can improve efficiency of the ATM channel and enable the business to focus on top line growth.