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Building business by developing new customer relationships and doing more with existing customers is key to improving the returns on the branch investment.

To do this the branch environment needs to be re-designed as a sales environment rather than being purely functional and service-oriented, and the technology used needs to support employees and customers through ease of use and information sharing.

Fujitsu works with Chesterton and Johnson Workplace Management to ensure that technology is treated as an inherent part of the physical design, enabling a modern branch environment that encourages better customer and staff use. This can also drive increased revenue as employees are in an environment where they can talk to customers identifying cross selling and up selling opportunities, and be supported by technology giving them the information they need to support each stage of the sales process. Find out how.

Increasing the use of Self-Service Tools

Self-service tools can be found in the branch, in the form of kiosks and ATMs, and in other channels, such as internet banking. By encouraging customers to perform low value transactions themselves, the valuable time of skilled employees is freed up for sales and service activities.

Fujitsu can provide a range of self-service tools including custom-designed kiosks, to fit with the physical branch environment, and also design the applications to ensure simple customer interface for ease of use. In addition to providing hardware and network infrastructure, Fujitsu can also maintain and support these tools in the longer term.

Fujitsu can also address the self-service tools delivered through other channels – for example establishing multi-channel banking applications, integrating these with existing systems, and providing ongoing support and maintenance.