Case Studies

• Connecting data for Altech Netstar’s new customer solution
  

  Leading vehicle tracking and recovery company, Altech Netstar, recently implemented a new solution to enhance its Netstar Fleet Management product suite.

  Industry: Telecommunications; Solution Area: Business Intelligence; Client Name: Nissan South Africa ; Region: South Africa;

• Fujitsu’s Local Government Solution Supporting Lesedi’s Local Residents
  

  "With Fujitsu’s Local Governement Solution, we have rapidly increased customer satisfaction and are better able to support residents, central government and local businesses." Gerty Herholdt: Division Head: Income and Expenditure

  Industry: Government; Solution Area: Business Intelligence; Client Name: Lesedi Local Municipality; Region: South Africa;

• Makro and Fujitsu E-Waste Recycling Goes Nationwide
  

  Following the tremendous success of the pilot e-Waste recycling hub at Makro's Woodmead store, Makro, together with Fujitsu and Desco Recyclers have decided to roll this facility out to all Makro stores around the country. The recycling containers, placed conveniently near the entrance of all Makro stores facilitate the safe disposal of used computer and electronic equipment

  Industry: Retail/Wholesale; Solution Area: Marketing; Client Name: Nissan South Africa ; Region: South Africa;

• Nissan South Africa Reduces Complexity with System Inspector
  

  Nissan South Africa hosts a busy SAP ERP solution on a multi-vendor hardware platform consisting of 16 servers. Nissan wanted to define and measure the performance parameters of this solution to determine whether the solution was performing optimally.

  Industry: Automotive; Solution Area: Business Intelligence; Client Name: Nissan South Africa ; Region: South Africa;

• South African Airways
  

  “With Fujitsu’s Business Intelligence Solution the first report developed, Daily Delay’s, was up and running within two days of the completion of the software installation – this was an incredible result” Josua du Plessis, Senior Manager Operations Systems, SAA

  Industry: Transportation & Travel; Solution Area: Business Intelligence; Client Name: South African Airways; Region: South Africa;

• Aeon: TeamPoS 3000 self-checkout system
  

  Fujitsu was chosen to implement a new SCO solution, using technology based on its retail-hardened TeamPoS 3000 (TP3000) terminals, which are designed to withstand the rigours of highvolume checkout environments with easy serviceability.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Airtricity
  

  For Airtricity flexibility from our supplier was key and Fujitsu at all times shared ownership for delivery of this key business transition, helping to rapidly build and deploy a mixed team of business and IT specialists to react to market change

  Region: United Kingdom;

• Airtricity - Managed Service
  

  Fujitsu has a proven track record in providing innovative and reliable IT consultancy and solutions, incorporating the best and most appropriate technology and methodologies that creates value for its customers by helping them to realise their business vision and deliver impeccable customer service.

  Region: United Kingdom;

• Aker Yards: IT Management Services
  

  Aker Yards have consolidated all of their IT management services with one supplier, Fujitsu. Aker Yards decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems to Fujitsu Services.

  Region: United Kingdom;

• Allianz
  

  Allianz’s extensive IT infrastructure in Germany was being managed by its subsidiary, IT service provider Allianz Shared Infrastructure Services GmbH (ASIC). However, ASIC wanted to standardise, consolidate and streamline operations by forging a long term strategic partnership with an external vendor for the supply, installation, support and maintenance of Allianz’s desktop, network and telecommunication services in Germany.

  Industry: Financial Services; Region: United Kingdom;

• Alte Leipziger Unternehmensverbund
  

  Fujitsu Services is currently implementing an extremely challenging project for Alte Leipziger. So-called agents who work on site of the customer and who have performed a special training for this task are to install a proactive User Help Desk (UHD).

  Solution Area: Outsourcing Solutions; Region: United Kingdom;

• An Garda Síochána
  

  The project was a far-reaching programme of work which covered the full development life cycle from initial process definition through to supporting the live operation of the solution.

  Industry: Government; Region: United Kingdom;

• An Post: IT systems and application outsourcing
  

  Fujitsu provides An Post, the national postal service for Ireland, with IT systems and application outsourcing services to enhance the functionality and ensure the long-term reliability of the Staff Remuneration and Administration Management System (STREAMS)

  Region: United Kingdom;

• Arriva Trains Northern: Benefits Realisation
  

  Fujitsu was chosen by Arriva to implement its ResultsChain-based Benefits Realisation solution, providing a visually powerful 'roadmap' of how objectives are achieved and dramatically improving business planning methods.

  Solution Area: Application Development; Region: United Kingdom;

• Association of Train Operating Companies (ATOC)
  

  ATOC agreed a five year, £13 million deal with Fujitsu to refresh, enhance and streamline the hardware and applications technology used by RJIS, so that it could be supported until at least 2014. It also had to have the capacity to handle an increase in workload, largely driven by a massive growth in online sales (25% year-on-year) and greater use of Ticket-on-Departure vending-style machines used to collect ticket.

  Industry: Transportation & Travel; Region: United Kingdom;

• Association of Train Operating Companies (ATOC): Business Applications Development
  

  The daily operation of the Rail Journey Information Service (RJIS) business application, continues to be undertaken by Fujitsu as an application managed service. Every day this application manages the planning of 80,000 rail journeys.

  Industry: Transportation & Travel; Solution Area: e-Business/e-Commerce; Region: United Kingdom;

• Assuralia
  

  When a work accident happens, the work accident insurer has to know what the employee’s basic wage is so that it can work out the disability entitlement. Every year, insurers receive approximately 20,000 applications for wages from employers. Until just a few years ago, this was a particularly time-consuming job, involving a great deal of work.

  Region: United Kingdom;

• Bahlsen GmbH & Co. KG
  

  Bahlsen GmbH & Co. KG has outsourced IT operations at eight European sites to TDS. The Neckarsulm-based service provider has assumed responsibility for the biscuit manufacturer’s entire IT infrastructure and delivers a variety of services, including application hosting, application management and operation of the desktop infrastructure.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Banco Espírito Santo
  

  Banco Espirito Santo implemented Fujitsu’s RBU-10 advanced Cash Management solution following an initial evaluation of Cash Management equipment from six companies.

  Industry: Financial Services; Solution Area: Financial Solutions; Region: United Kingdom;

• Barmer
  

  BARMER is Germany’s biggest health insurance company with 7.1 million policyholders. Their head office is in Wuppertal-Barmen, Germany.

  Region: United Kingdom;

• Berufsgenossenschaft für Gesundheitsdienst und Wohlfahrtspflege (BGW)
  

  Fujitsu was chosen from a number of well-known IT service providers. At that time, the BGW had been a customer of the IT service provider specialised in service & support, software development and system integration for many years. Fujitsu had been responsible for the hardware service at the BGW.

  Industry: Financial Services; Solution Area: Financial Solutions; Region: United Kingdom;

• BIS - IT Infrastructure
  

  The Department for Business, Innovation and Skills (BIS) is the UK government department responsible for generating sustainable growth and productivity in modern Britain by supporting successful business, ensuring fair markets and promoting world-class science and innovation.

  Industry: Government; Region: United Kingdom;

• BIS - Matrix 2 knowledge management
  

  The application development work undertaken by Fujitsu for MATRIX 2 was not a straightforward upgrade as it involved a major integration and transition to a new set of tools, utilising an entirely different Oracle database schema and much closer integration with Microsoft Office.

  Industry: Government; Solution Area: Business Intelligence; Region: United Kingdom;

• BIS - Monitoring, Analysis and Evaluation of the IT strategy
  

  As the prime contractor, Fujitsu UK have developed a creative IT strategy and insightful IT solutions for The Department for Business, Innovation and Skills (BIS), formerly the Department of Trade & Industry (DTI)

  Industry: Government; Region: United Kingdom;

• BIS - Sense and Respond
  

  Sense and Respond is Fujitsu’s unique approach to service that eliminates wasted effort and cost. Instead of simply working to IT objectives, Fujitsu staff give priority to the customer’s business objectives.

  Industry: Government; Region: United Kingdom;

• BIS - Storage Area Network (SAN) and archive solution
  

  In 1998 BIS, then known as the Department of Trade & Industry (DTI), awarded Fujitsu a 10 year contract, subsequently extended to 2014, under which Fujitsu took ownership of the Department’s existing IT assets and related services and responsibility for optimising operational performance.

  Region: United Kingdom;

• BIS - UK Trade & Investment (UKTI) Portal
  

  UKTI chose Fujitsu to develop and implement the new web site, together with a new Customer Relationship Management (CRM) system, primarily because it was the existing outsourcing partner for the management of BIS’corporate IT systems

  Industry: Government; Region: United Kingdom;

• Body Shop International: POS terminal
  

  Fujitsu Services utilises its TeamPos 2000, POS terminal solution, as part of a global retail solution for The Body Shop International.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Bolton Council: Oracle Solutions
  

  Bolton Council chose to use an Oracle Solution provide by Fujitsu. Services. Fujitsu will seamlessly integrate the Oracle Enterprise Asset Management (EAM) with the Council’s existing ERP and CRM solutions.

  Region: United Kingdom;

• Bord Gáis
  

  Bord Gáis Eíreann was established under the 1976 Gas Act and it is their responsibility to transmit, distribute and support natural gas and electricity in Ireland. The company is a major player in Ireland’s gas market, supplying almost 500000 homes and 18,000 business customers.

  Region: United Kingdom;

• British Telecom (BT): Network Solution
  

  British Telecom (BT) chose to implement Fujitsu's multi-mode fibre-optic cabling as their preferred network solution. The new multi-mode network solution is providing BT with considerable cost and efficiency benefits

  Region: United Kingdom;

• British Waterways: IT Outsourcing
  

  Fujitsu have been awarded a five year, multi-million pound IT outsourcing contract to take over the management of British Waterways' IT infrastructure, including the provision of IT Helpdesk and Enterprise Management services.

  Industry: Transportation & Travel; Region: United Kingdom;

• Caceis & Fastnet Luxembourg
  

  Having secured funding from a range of private and public sector sources, Fujitsu and Canllaw Online established the CREDU (Welsh for “to believe”) project.

  Region: Luxembourg;

• Cambridgeshire and Northamptonshire Councils: a unique ERP shared service
  

  Fujitsu have a created a unique ERP shared service based on Oracle e-Business Suite. The solution is for a groundbreaking tripartite partnership between Fujitsu, Cambridgeshire and Northamptonshire County Councils.

  Region: United Kingdom;

• Caminhos de Ferro Portugueses
  

  Caminhos de Ferro Portugueses (CP) was set up as a State Owned Enterprise in 1975 to manage the railways in Portugal. Changes in domestic and community legislation led to the transport services and the infrastructure management being separated in 1997.

  Region: United Kingdom;

• Canllaw Online
  

  Having secured funding from a range of private and public sector sources, Fujitsu and Canllaw Online established the CREDU (Welsh for “to believe”) project.

  Region: United Kingdom;

• Centrica: Application Development
  

  Fujitsu will provide a range of IT services to Centrica, from large scale strategic application development for customer relationship management to small, but critical, stand-alone systems.

  Region: United Kingdom;

• Citizenship and Migration Board, Estonia
  

  Following an extensive procurement process, Fujitsu (previously known as AS Mandator Estonia) won a contract to design and implement the new national visa (N-VIS) system, as well as updating the underlying IT architecture.

  Region: United Kingdom;

• Cora: Self Checkout System
  

  Fujitsu proposed deploying its U-Scan self-checkout system alongside Cora’s traditional tills. U-Scan is a fully automated checkout solution, which enables hypermarket customers to scan their purchases interactively by themselves and also to pay for them automatically, in cash, by bankcard or Cora Card.

  Solution Area: Retail Solutions; Region: United Kingdom;

• Courts Service, Ireland
  

  Established in November 1999 following the enactment of the Courts Service Act of 1998, the Courts Service’s remit includes providing support services to the judges and information to the public, managing and maintaining court buildings, and providing facilities for users of the courts. There are approximately 1,100 court users and approximately 120 judges that use the Courts Service support systems.

  Industry: Government; Region: United Kingdom;

• Department for Children, Schools and Families (DCSF): Electronic Document & Records Management (EDRM)
  

  Following a comprehensive audit of it's information management needs, the Department for Children, Schools and Families (DCSF) chose Fujitsu, working with Microsoft and Meridio, to deliver an Electronic Document & Records Management (EDRM) solution

  Region: United Kingdom;

• Department for Environment, Food and Rural Affairs (DEFRA)
  

  The Pesticides Safety Directorate (PSD), an executive agency of the Department for Environment, Food & Rural Affairs (DEFRA) and the Health and Safety Executive (HSE) are both jointly responsible for the issuing of an approval (or license) allowing a specified use of a pesticide by the applying farmer.

  Industry: Government; Region: United Kingdom;

• Department for Work and Pensions
  

  On face value, The Department of Work and Pensions (DWP) would seem to epitomise this challenge: a huge organisation, with 105,000 staff, encompassing a number of different units and Executive Agencies. Added to this, Sir Peter Gershon’s Spending Review 2004 targeted the Department with signifi cant effi ciency gains.

  Industry: Government; Region: United Kingdom;

• Department for Work and Pensions (DWP) Shared Services
  

  Following a competitive tender, DWP Shared Services chose to engage Fujitsu, working closely with its Lean partner Unipart, to educate its senior management about Lean in order to obtain leadership commitment to the adoption of this approach.

  Industry: Government; Region: United Kingdom;

• Department for Work and Pensions - Oracle e-Business Suite
  

  An extensive review of potential solutions led DWP to choose Oracle’s e-Business Suite - a fully integrated, comprehensive suite of business applications designed to provide better business information for effective decision-making and optimal responsiveness.

  Industry: Government; Region: United Kingdom;

• Department of the Environment
  

  The responsibility for the quality of the environment, housing, roads, water and other related services in Ireland lies with the Department of Environment

  Industry: Government; Region: United Kingdom;

• Dept. Environment, Heritage & Local Government
  

  The DoEHLG worked with Fujitsu Services to completely refurbish and take on the management of the IT infrastructure in motor taxation offices across the country.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: Ireland;

• Deutsche Bahn
  

  Deutsche Bahn (DB) has around 230,000 employees worldwide, based in 1,500 locations in 150 countries. Since being privatised in 1994, it has become the largest transport undertaking and the largest infrastructure enterprise in Europe and the second-largest transportation and logistics services provider in the world.

  Region: United Kingdom;

• Dublin Airport Authority: Oracle ERP
  

  Fujitsu were chosen by Dublin Airport Authority (formally Aer Rianta) to implement an integrated suite of Oracle Enterprise Resource Planning (ERP) Applications.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: Ireland;

• Environment Agency
  

  Fujitsu had been chosen by the Environment Agency to develop the FWD system, so it was a natural partner to implement a benefits realisation strategy.

  Industry: Government; Region: United Kingdom;

• European Commission: IT helpdesk supply
  

  Fujitsu supply the European Commission with a range of IT services, including an IT helpdesk, which is responsible for on site support of the complete IT infrastructure.

  Industry: Government; Region: United Kingdom;

• Federal Public Service Economy
  

  The Federale Overheidsdienst Economie, KMO, Middenstand en Energie (Federal Public Service Economy, SMEs, Self-employed and Energy) is a Belgian federal government department, established to play an active role in Belgium’s pursuit of an efficient economic policy.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: Belgium;

• Finstaship: Managed Services
  

  Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.

  Region: United Kingdom;

• Forestry Commission
  

  Following a competitive tender through the government procurement catalogue, GCat, the Forestry Commission awarded Fujitsu a three year contract, with an option for two more years, to provide a UK-wide call logging and maintenance service.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Fujitsu: implementing Lean tools and techniques
  

  In order to evaluate which Lean tools and techniques could be successfully incorporated and how, Fujitsu chose to run a pilot in its Customer Services organisation, which was led by consultants from Unipart, the UK's largest independent supplier of car and truck components and a leading exponent of the Lean methodology.

  Region: United Kingdom;

• Fujitsu Australia and New Zealand
  

  Fujitsu Australia and New Zealand has 2,700 employees and is a full service provider of information technology and communications solutions. From strategic consulting to application and infrastructure solutions and services, the company works with clients to consult, design, build, operate and support business solutions.

  Industry: Telecommunications; Region: United Kingdom;

• Fujitsu Finland: mobile solutions for the workforce
  

  Fujitsu Services Finland is a leading provider of advanced IT services and product solutions. One of our key capabilities is helping organisations to mobilise their workforce and data with mobile IT solutions.

  Industry: Telecommunications; Region: United Kingdom;

• Fujitsu Services: learning a valuable lesson in European collaboration
  

  With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Region: United Kingdom;

• Fujitsu Services - Blackberry Mobile Solutions
  

  One of Fujitsu’s core IT services is the provision of mobile solutions. Fujitsu recognised that it needed to evaluate how ‘its own’ mobile communication and management could be improved through the deployment of a mobile IT solution.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services – creating a culture of continuous improvement
  

  Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines’, which could be used to apply Lean tools and techniques to different service processes.

  Region: United Kingdom;

• Fujitsu Services – Customer Services
  

  First developed in the manufacturing industry, Lean is a systematic approach for identifying and eliminating waste or unnecessary activities through continuous improvement of the product or service in response to customer needs.

  Region: United Kingdom;

• Fujitsu Services - field maintenance services
  

  In order to provide customers with the highest quality IT support and maintenance, Fujitsu employs over 800 experienced IT engineers - the largest team of any UK IT supplier.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - helpdesk offshoring
  

  Fujitsu Services Finland is a leading provider of advanced IT services and product solutions, with annual net sales of approximately 300 million euros. The company employs 1,800 people in Finland. As one of the its key capabilities is helping other organisations to mobilise their workforce and data, Fujitsu realised that the productivity of its own workforce could be improved by providing them with real-time access to e-mail and appointment scheduling.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services – Lean supply chain
  

  Fujitsu have drawn on the experiences of world-class companies and combined the use of lean management techniques together with Fujitsu’s own unique Sense and Respond approach to provide continuous service improvement.

  Region: United Kingdom;

• Fujitsu Services - Oracle Implementation
  

  In the late 1990s, Fujitsu Services (then ICL) instigated a project to implement a shared financial system based on Oracle modules across all business units. However, once the new system had been introduced, individual departments gradually introduced local modifications, with the result that, over time, the system was not being used consistently across the business.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - Print Management
  

  Our approach to document output management has generated thousands of pounds worth of savings and slashed paper and energy use. It’s a powerful example of how our lean approach can combine technology and business understanding to improve service while also generating environmental gains.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - Recycling
  

  As environmental issues become a mainstream part of business thinking, companies are beginning to introduce the same rigour to their disposal processes that they devote to procurement.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu - SourceIT e-commerce
  

  Fujitsu have developed an e-commerce solution called SourceIT, a combined product and services catalogue enabling the efficient ordering of both IT hardware and IT services.

  Solution Area: Business Process Management; Region: United Kingdom;

• Fulcrum Connections
  

  Unlike Internet based Broadband services, the Fujitsu managed Broadband service is private and connects directly to a Fujitsu data centre through a VPN, avoiding the inherent vulnerability of an Internet based connection.

  Industry: Energy & Utilities; Region: United Kingdom;

• Galp Energia: Point of Sale innovation
  

  Fujitsu have implemented a dynamic point-of-sale feature for Galp The interactive customer experience reaches 30 million contacts a year.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Glaston
  

  Glaston's Patja solution incorporates workstation services, servers and machine rooms. It also covers helpdesk, maintenance of the Windows and network environments as well as firewall management.

  Region: United Kingdom;

• Hartwall
  

  Hartwall chose Fujitsu to develop a mobile solution to streamline its logistics operations, based around the use of Fujitsu’s mProcess software and Nokia 9210i Communicators.

  Region: United Kingdom;

• Health Protection Surveillance Centre: IT Solutions
  

  HPSC chose Fujitsu to design, develop and implement an IT solution concentrated on delivering a secure and flexible national central repository for disease and patient information.

  Industry: Government; Solution Area: Retail Solutions; Region: United Kingdom;

• Hillarys Blinds: SAP solutions
  

  Fujitsu have developed a mobile IT solution for Hillarys. The solution is seamlessly integrated with Hillarys’ existing SAP ordering system.

  Industry: Retail/Wholesale; Region: United Kingdom;

• HM Revenue & Customs (HMRC): IT infrastructure
  

  Fujitsu are helping HMRC achieve their vision of a modernised, cost effective IT Infrastructure via fundamental changes to data centre operations and managed services.

  Industry: Government; Region: United Kingdom;

• Iarnród Éireann
  

  Iarnród Éireann is the national provider of rail transport in Ireland, delivering thousands of passengers to locations nationwide. In 1998, the International Risk Management Services report recommended the implementation of a centralised fault management system and planned maintenance regime. In order to implement these recommendations, Iarnród Éireann embarked on the implementation of an Infrastructure Asset Management system (IAMS).

  Region: United Kingdom;

• IIB Bank - Benefit Realisation
  

  IIB Bank has been a dominant player in the corporate banking and investment market in Ireland for many years and continues to be the banking service provider of first choice to many Irish businesses.

  Industry: Financial Services; Region: United Kingdom;

• IIB Bank PLC: IT Security Services
  

  Fujitsu’s IT Security Services were chosen to solve the IIB Banks major problem of linking two separate payment systems securely. Given the sensitive and critical nature of the transactions it was vital for IIB to employ a reliable partner to implement this solution. Fujitsu provided expertise in all the relevant areas including Solaris, Websphere, Java development, infrastructure and networking skills.

  Region: United Kingdom;

• International Rugby Board
  

  The International Rugby Board (IRB) is the world governing and law making body for the game of Rugby Union. Recognising the need to have a strong IT partner to enable them to deliver to their current and future IT needs

  Region: United Kingdom;

• Irish Courts Service: IT managed services
  

  Fujitsu have been awarded a four-year contract to provide complete managed services to the Irish Courts Service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland.

  Industry: Government; Region: United Kingdom;

• Jerónimo Martins Group
  

  The Jerónimo Martins Group is a leading food distribution and manufacturing organisation based in Portugal. The company operates Pingo Doce, the largest supermarket chain in Portugal with 214 stores, as well as 42-store hypermarket chain Feira Nova.

  Region: United Kingdom;

• KLM
  

  KLM undertook to use the services of at least 30 specialists from Fujitsu to manage its workstations over a two-year period.

  Region: United Kingdom;

• La Caixa
  

  “Fujitsu is delivering an enhanced level of service to ‘la Caixa’ and its customers by ensuring the maximum availability of Spain’s largest ATM network”

  Region: United Kingdom;

• La Caixa
  

  “la Caixa” is entering into an alliance with Fujitsu to prepare the launch of an innovative ATM model.

  Region: United Kingdom;

• La Feltrinelli
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Lancashire County Council: Enterprise Resource Planning (ERP) consultancy
  

  Lancashire County Council chose Fujitsu to provide their Enterprise Resource Planning (ERP) consultancy and knowledge transfer. Fujitsu was responsible for providing in-depth training to the Council’s staff for all of the key components of the Oracle system

  Region: United Kingdom;

• Lancashire County Council Social Service Directorate
  

  The traditional emphasis for the physically disabled has been medical rehabilitation, which is based on how well individuals can perform daily living tasks. However, while physically disabled people may have successfully met the criteria for medical rehabilitation, they have often found themselves isolated and unable to find employment. In response to this, in recent years the government has set targets that relate to reducing social exclusion.

  Industry: Government; Region: United Kingdom;

• Large global corporation: managed IT services
  

  A large Global Corporation (LGC) - one of the world's largest companies - provides products and services to both organisations and consumers that we all use on a daily basis. For business reasons the name of the organisation has been withheld.

  Region: United Kingdom;

• Lesedi Local Municipality
  

  After fully assessing the market place Lesedi chose to implement Fujitsu’s Local Government Solution as it had a proven track record of delivering major business benefits in a short period of time, and was already implemented in many other Municipalities in Africa.

  Region: United Kingdom;

• Luxembourg Ministerial Department of Sports
  

  By computerising the appointments, the Medical-Sports Department aims to simplify the way appointments are made, as well as lighten the burden of administrators. Finally, it intends to facilitate access to information for medical staff, who are now able to use a secure collaborative portal to access a wide-range database.

  Industry: Government; Healthcare; Region: United Kingdom;

• Manchester Airport
  

  Following an extensive competitive tender, covering 25 companies, Manchester Airport awarded Fujitsu the contract to design and develop an interactive, user-centric passenger information system that could be integrated with Manchester Airport's existing transport systems.

  Industry: Transportation & Travel; Region: United Kingdom;

• Marine Institute
  

  The Marine Institute is the Irish government agency responsible for marine research and development. This agency works in partnership with national and international organisations to help enhance and sustain the marine sector in Ireland.

  Industry: Government; Region: United Kingdom;

• Maruzen Co. Ltd.
  

  Maruzen Co. Ltd. opened its first store in Yokohama, Japan in 1869, selling books as well as a range of imported fountain pens and typewriters. Now a leading company in Japan, Maruzen recently opened its largest retail outlet, the Marunouchi Store, which boasts an inventory of 1.8 million books.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Mercuri International: Mobile IT Solutions
  

  Fujitsu’s mobile IT Solutions for Mercuri was based on a life-cycle management approach. Fujitsu provides every aspect of the service, from the device, data access, training, helpdesk support, and replacement equipment, all for a fixed price.

  Region: United Kingdom;

• Merseytravel
  

  Merseytravel is the operating name of the Merseyside Passenger Transport Authority and Executive - a public sector body responsible for co-ordinating public transport in Merseyside through partnership initiatives with private bus and rail operators.

  Region: United Kingdom;

• Metso: IT infrastructure management services
  

  Metso chose Fujitsu IT Management Services to support the drive to standardise operations across the company in Finland. Fujitsu have provided a range of outsourced IT infrastructure services, including its Desktop Managed Service.

  Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Ministry of Defence: Project Home
  

  Fujitsu won the contract for Project Head Office Modern Environment (HOME) providing the project management, integration, implementation and ongoing service management of a new IT infrastructure and 6,000 work stations.

  Industry: Government; Region: United Kingdom;

• Ministry of Education and Research, Estonia
  

  In 2004, following an extensive public procurement, the contract to develop and implement SAIS for the Estonian Ministry of Education and Research was won by Fujitsu (previously known as AS Mandator Estonia).

  Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Ministry of Public Administration, Spain
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Mitchells & Butlers: Managed IT Services
  

  Fujitsu UK have been appointed to manage and maintain all point of sale systems across the Mitchells & Butlers portfolio. Mitchells & Butlers’ choice of IT partner was based on Fujitsu’s ability to offer a consistent and reliable service, underpinned by a simple process, predictable costing and detailed reporting.

  Region: United Kingdom;

• Moventas
  

  Moventas’ first agreement with Fujitsu for the provision of its IT infrastructure management service (branded as Patja in Finland), which mostly concerned the company’s operations in Finland, was signed in 2005. In evaluating suppliers one of the most important criteria was that the future ICT partner was of a sufficient size.

  Industry: Manufacturing; Region: United Kingdom;

• Multi National Corporations
  

  One of the UK’s leading Multi-National Corporations (MNC), providing services to businesses as well as the general public in over 120 countries, selected Fujitsu as its partner to support their distributed IT systems used by over 50,000 users in the UK.

  Region: United Kingdom;

• NavyStar
  

  The Royal Navy needed an affordable information infrastructure capable of supporting its administrative services onboard vessels. The requirement was for PCs, servers, printers and network equipment from commercial sources that would work in the unique environment aboard ship, be reliable, and meet the standards required for equipment installations on their vessels.

  Industry: Government; Region: United Kingdom;

• Newcastle City Council - a new ‘best of breed’ IT infrastructure
  

  Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed’ infrastructure with the latest enabling technology.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Newcastle City Council - ICT and Customer Services
  

  One of the key business issues across all local authorities is the immense agenda for change, with pressure coming from both central government and customers. Newcastle City Council identified that it needed help with managing change and developing skills. Specifically, the Council knew that it could not sustain its approach to the procurement of IT, as managing its own mainframe systems and applications was no longer viable.

  Industry: Government; Region: United Kingdom;

• Norddeutsche Rundfunk (NDR), Hamburg
  

  The Norddeutsche Rundfunk (NDR) is the leading electronic media company in Northern Germany, which, as a result of its successful and high-quality programmes and its cultural and social commitment, is well-respected beyond its transmission area.

  Industry: Media & Communications; Region: United Kingdom;

• Northern Ireland Court Service: Integrated Court Operation System (ICOS)
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and application development and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment. In particular, Fujitsu has considerable experience in delivering technology-enabled courtrooms in The Republic of Ireland, the UK and Australia.

  Industry: Government; Solution Area: Application Development; Region: United Kingdom;

• Orange
  

  Following an extensive competitive evaluation, Fujitsu was chosen to upgrade all of the point of sale hardware in Orange’s then 236 UK retail stores, including the porting of its main retail application onto the new platform.

  Region: United Kingdom;

• Peace One Day: Software as a Service
  

  Fujitsu UK help POD Education to manage their contact data for the 86,000 schools and allow POD to create and track email communications, integrate registration information from their website, take requests for materials, and provide a dashboard for real-time reporting and tracking.

  Region: United Kingdom;

• Post Office®
  

  Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.

  Region: United Kingdom;

• Post Office® - customer experience
  

  Fujitsu has been working very closely with Post Office® to create an innovative branch experience, ranging from flexible touch screen counters to trialling self service kiosks, so customers benefit from multiple channels and greater payment options.

  Region: United Kingdom;

• Post Office® - new infrastructure
  

  Post Office® Ltd has some 17,000 Post Office branches, making it Europe's largest and most accessible retail network. As such, it is uniquely positioned to provide a wide range of value-added services to the local community, including government information and banking services.

  Region: United Kingdom;

• Provident Financial: migration to Windows 2000
  

  Provident Financial went out to tender to find a company to help design and develop its new Windows 2000 infrastructure and, after an extensive evaluation of suppliers, chose Fujitsu.

  Industry: Financial Services; Solution Area: Legacy Modernization; Region: United Kingdom;

• RAF Strike Command
  

  RAF Strike Command is a large and complex organisation with the challenge to deliver air power effectively and efficiently any time and anywhere in the world. This has to be done within budget, with high visibility of any operational risks that may exist.

  Industry: Government; Region: United Kingdom;

• Raisio
  

  The overall aim of the application management service is to enable organisations to save time, resources and money by increasing the efficiency and cost-effectiveness of application management, without a long-term commitment.

  Industry: Food & Beverage; Solution Area: Systems & Network Management; Application Development; Region: United Kingdom;

• Rambøll Group
  

  Fujitsu’s solution was based around a full life-cycle managed service, including the use of Nokia Communicator Smartphones, SEVEN’s Always-On Mail Enterprise Edition and Personal Information Management (PIM) software and a comprehensive range of training, helpdesk and support services

  Industry: Media & Communications; Region: Finland;

• Reading Borough Council
  

  Reading Borough Council chose Fujitsu to implement Oracle Hyperion Planning Plus.

  Region: United Kingdom;

• Red.es
  

  Fujitsu worked with red.es to design ONTSI.Data, an innovative information management solution that enables a wide range of users to electronically prepare their own reports using the main Information Society performance indicators.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Royal Air Force
  

  The RAF had three different operational information systems: one for HQs, one for air bases and one for operational staff work. They were not connected at SECRET level, which meant that information could not be shared between them and secure messages, such as orders, had to be sent via yet another system.

  Industry: Government; Region: United Kingdom;

• Royal London
  

  Having evaluated the possibility of upgrading to a Trimetra NOVA 5 platform, Royal London decided to move to Fujitsu’s new superNOVA VME application, which is platform independent and capable of running on any standard Windows or Linux server platform.

  Industry: Financial Services; Region: United Kingdom;

• Schiphol Group
  

  Schiphol Group is an owner and operator of airports. In the Netherlands, the Group runs four airports: Amsterdam Airport Schiphol, Rotterdam Airport, Lelystad Airport, and Eindhoven Airport. In addition, it also develops so-called ‘AirportCities’; dynamic junctions of air, rail and road connections, where people and companies, logistic activities and shops, information and entertainment come together and reinforce each other. Amsterdam Airport Schiphol is Schiphol Group’s showcase; the AirportCity formula is presented here in its optimum format.

  Region: United Kingdom;

• Staffordshire County Council
  

  As Staffordshire County Council was already using SAP’s Human Resources (HR), Finance and Procurement systems it chose to develop the Social Care systems using SAP’s Social Care and Customer Relationship Management (CRM) applications with electronic forms and workflow.

  Industry: Government; Solution Area: Application Development; Customer Relationship Management; Enterprise Resource Planning; Region: United Kingdom;

• Staples: installation of GlobalSTORE EPoS retail technology
  

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• States of Guernsey: Electronic Document and Record Management (EDRM)
  

  Fujitsu have implemented a fully integrated, electronic document and record management (EDRM) solution for the States of Guernsey. In addition, Fujitsu provided a workflow solution that enables Guernsey Income Tax to track and automate the processing of tax returns and correspondence.

  Industry: Government; Solution Area: Business Applications; Region: United Kingdom;

• Stockmann
  

  Established in 1862, Stockmann is the fastest expanding listed retail company in Finland. Today it has more than 15,000 employees and its annual revenue is estimated to be approx. 2.3 billion in 2008.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Stockton Riverside College: outsourcing IT infrastructure and support
  

  Stockton Riverside College placed a with Fujitsu in June 2000. Fujitsu took responsibility for the college's IT estate, installing new desktops and servers; establishing a network; setting up Internet access; implementing new software and providing support services.

  Industry: Education; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Swedbank
  

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

  Region: United Kingdom;

• Swiss Post Solutions: Consolidation of disparate ERP systems
  

  In the past, the Dialogue Solutions unit of Swiss Post Solutions deployed a wide variety of applications for accounting, sales and materials management. To increase efficiency, the company decided to consolidate its applications on a single, standards-based software platform. TDS experts developed an integrated SAP system with a direct interface to the systems used in production.

  Region: United Kingdom;

• Talk Talk
  

  Fujitsu was chosen to provide consultancy services in order to help TalkTalk Direct assess its approach to getting external resources and understand the changes it would need to make in order to create and successfully deploy a flexible offshore resource pool.

  Region: United Kingdom;

• TGI Friday’s - implementation of the B-Pad hand-held terminal
  

  Fujitsu was awarded a contract by TGI Friday's to implement and support the B-Pad, a hand-held terminal, running Mobile MICROS software.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• The Moray Council: Scottish Schools Digital Network
  

  With over 30 years experience of supporting the needs of government departments and local authorities, Fujitsu has a proven track record in providing complex systems integration services and mobile solutions that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• UKAEA Case Study
  

  Assuring the future of our low carbon energy supply

  Industry: Energy & Utilities;

• UK Trade & Investment - Reducing Fujitsu Services' carbon footprint
  

  Fujitsu Services has over 130 buildings and over 12,000 staff across the UK alone, plus other operations around the world. The company has long recognised that as a large global organisation it needed to minimise the impact of its operations on the environment.

  Industry: Energy & Utilities;

• UK Trade and Investment (UKTI) - BERR
  

  UK Trade & Investment (UKTI) is part of the Department for Business, Enterprise & Regulatory Reform (BERR) and the Foreign & Commonwealth Office. UKTI’s role is to help UK companies to expand their businesses overseas or attract overseas businesses to set up or expand business in the UK. The organisation also has an increasing focus on attracting R&D and high tech investment to bring knowledge driven projects to the UK.

  Region: United Kingdom;

• Valio
  

  Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland, processing and marketing over 1,000 milk, dairy and other food products, and also a world-class pioneer in developing functional foods. The company is owned by 22 co-operative dairies and 11,800 dairy farms and employs over 4,000 people.

  Region: United Kingdom;

• VocaLink: improving efficiency with Lean
  

  Having visited Fujitsu’s own service desk in Stevenage, VocaLink chose Fujitsu to assess its customer service operations and identify any key issues and areas for improvement.

  Industry: Financial Services; Region: United Kingdom;

• Vodafone: customer satisfaction
  

  As Fujitsu already had a long-standing relationship with Vodafone it was a natural partner to develop its new technology requirements.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Waterside Medical Centre - empowering healthcare
  

  In order to meet the NHS 24 and 48 hour access targets, Waterside realised that it needed to transform its working practices. This project had two elements to it: the first being the delivery of a robust technology solution that would be simple to use, and adhere to strict NHS confidentiality guidelines. Secondly, the system needed to be presented in a way that focussed on patient care with new technologies enhancing interactivity, not hindering it.

  Industry: Healthcare; Client Name: Waterside Medical Centre; Region: United Kingdom;

• Western Australia Police Service
  

  Policing an area as vast as Western Australia is a testing business. So to extend the long arm of the law in the world’s geographically largest law enforcement jurisdiction, the Western Australia Police Service is always looking to new technology for a helping hand.

  Industry: Government; Region: Australia;

• Weymouth & Portland Borough Council
  

  Weymouth & Portland Council wanted to make access to services and information easier for its residents. This objective was part of the council's plan to meet government targets to deliver all services electronically by 2005, without creating social exclusion.

  Industry: Government; Region: United Kingdom;

• Whitbread
  

  Fujitsu was chosen by Whitbread to provide an outsourced solution that includes a fully managed service for wide area network (WAN) links, ranging from ISDN to Megastream Ethernet, to all of the company’s extended family of brands in over 1,600 locations in the UK.

  Region: United Kingdom;

• Whitbread - Premier Travel Inn
  

  In July 2004, Whitbread acquired hotel group Premier Lodge from The Spirit Group and merged the company with its own chain, Travel Inn, to create Premier Travel Inn, the UK’s leading value hotel company. With the 141 Premier Lodge hotels, the newly formed company encompassed 457 hotels, with a combined 28,000 rooms.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• WHSmith
  

  Fujitsu was challenged to come up with innovative IT solutions that WHSmith could utilise in its stores in order to address its evolving business requirements.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Wolverhampton City Council Beareavement Centre: sharing information online
  

  Coming to terms with someone’s death is never easy and the situation is not helped when relatives are left with the unwelcome prospect of having to notify a myriad of public organisations, to register and record the death.

  Industry: Government; Solution Area: Microsoft Solutions; Region: United Kingdom;

• Woodies DIY
  

  Woodie DIY has enjoyed an internet presence since 1998. The original site provided DIY hints and helpful information. However, Woodies chief executive Ray Coleman was eager to enhance the company’s web based activity and investigate online selling.

  Industry: Retail/Wholesale; Region: Ireland;

• Yame General Hospital
  

  Fujitsu advised on the technical specification that would support Young Scot's ideas for the portal. Fujitsu then took responsibility for secure hosting, arranged the transfer from the old website and began providing statistics on usage.

  Industry: Government; Region: Japan;

• Young Scot: encouraging active citizenship through secure online communication
  

  Fujitsu advised on the technical specification that would support Young Scot's ideas for the portal. Fujitsu then took responsibility for secure hosting, arranged the transfer from the old website and began providing statistics on usage.

  Industry: Government; Solution Area: XML/Web Services; Region: United Kingdom;