Fujitsu Delivers Satisfaction, Great Experience and High-quality Products to Channel Partners
Fujitsu today announces that over 80 percent of its global resellers are either very satisfied or satisfied1 with the company and the commercial benefits offered by its SELECT Partner Program2, with satisfaction levels increasing at the higher Program levels as close business relationships are seen to be key. Over 2,000 respondents at organizations actively marketing and trading Fujitsu products, solutions and services participated in an independent survey, citing the quality of products and good previous experience as reasons for actively recommending Fujitsu offerings.
With over 70 percent of Fujitsu’s worldwide sales revenue generated via the company’s growing international network of channel partners, keeping them satisfied and actively promoting Fujitsu products, solutions and services is key to the company’s commercial success. The findings of this extensive Channel Partners Satisfaction Survey will be used to ensure that Fujitsu optimizes its portfolio and processes to exceed channel partners expectations.
Highest satisfaction levels were achieved with respondents for whom Fujitsu is the main vendor, with degrees of satisfaction seen to increase as organizations move up the SELECT Partner Program levels, from Registered Partner, via SELECT Partner, to SELECT Expert, and beyond into the invitation-only SELECT Circle. The quality of business relationship with Fujitsu was found to be the most important factor for partners.
Fujitsu has a vision for a Human Centric Intelligent Society, where people are connected and empowered, knowledge is created from information, and everything is connected to optimize business and social infrastructure. Fujitsu’s channel partners play an important role in helping to co-create value in the digital ecosystem3 that underpins this vision. Survey respondents particularly valued the quality of Fujitsu products, which is testament to the company’s capability in achieving this vision on behalf of customers around the world. It also justifies Fujitsu’s approach to decentralized production, for example, including the only remaining production facility in Europe operated by a major international ICT company.
Veerle Limbos, Vice President, Corporate Channels, Global Product Business, Fujitsu
“Fujitsu is investing heavily in its international channel network as a vital factor in meeting the company’s globalization objectives. Therefore we have made a clear commitment to our channel partners and are helping them to achieve profitable business and growth. The Fujitsu Channel Partners Satisfaction Survey found that the majority of our partners are satisfied with what we offer them, especially high-quality products and a great business relationship. We will continue to invest to improve in the areas important to our partners.”
Notes to editors
1) Fujitsu Channel Partners Satisfaction Survey
This online survey was independently conducted on behalf of Fujitsu by Manufacts Research and Dialog GmbH (http://www.manufacts.de/en/). During October to November 2013, the survey addressed contacts who are executives at reseller organizations actively involved in selling Fujitsu products, solutions and services, resulting in 2,105 usable responses.
2) SELECT Partner Program: Partnership with a Growth Perspective
Highly committed to its Channel Partners, distribution partnership with Fujitsu focuses upon mutual growth potential at three levels:
- Fujitsu Registered Partner (Entry level)
o Access to Channel Partner Portal
o Marketing and sales promotion material
o Listed in the ‘Reseller Locator’ on Fujitsu website
- Fujitsu SELECT Partner (Certified level)
All partner attributes, plus:
o Supported by account team
o Premium access to the Channel Partner Portal
o Joint sales activities
- Fujitsu SELECT Expert (Specialized level)
All SELECT Partner attributes plus:
o Expert community
o Exclusive access to expert knowledge and valuable resources
o Key partner
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 162,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$46 billion) for the fiscal year ended March 31, 2014. For more information, please see http://www.fujitsu.com.
About Fujitsu CEMEAI
In Continental Europe, the Middle East, Africa and India, Fujitsu is the leading IT infrastructure provider with a presence in all key markets serving large, medium-sized and small businesses. The company offers a full portfolio of IT products, business solutions and services, ranging from workplace systems to datacenter solutions, managed services, and cloud-based software and solutions. In CEMEA&I Fujitsu employs approximately 13,000 people and is part of the global Fujitsu Group. For more information, please see: ts.fujitsu.com/aboutus.
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Date: 05 June, 2014