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  4. As a highly-secure biometric signature solution, Sign’IT enables Belfius‘ customers to open an banking account within five minutes

As a highly-secure biometric signature solution, Sign’IT enables Belfius‘ customers to open an banking account within five minutes

"Fujitsu committed to an ongoing collaboration to bring our vision of paperless account-opening to life. Our goal was a mobile account-opening and contract-signing solution that can be completed within five minutes."

Benoit Speybrouck Head of Digital Projects Retail & Commercial Banking Belfius

Customer

Belfius is Belgium’s most locally-based bank and insurance company with 3.5 million customers and around 680 branches. Belfius is the third-largest retail bank in Belgium and is a market leader in public and social banking. The company prides itself on its high satisfaction levels.

Challenge

Belfius wanted to position itself as a leader in mobile banking. It needed to find a secure e-signature solution to enable new customers to safely open bank accounts within five minutes via mobile without the need for paperwork.

Solution

Following an RFP, the bank selected the Fujitsu Sign’IT solution, a highly-secure biometric signature that is entered directly on the user’s smartphone without the need for a stylus - the user signs the contract with their finger. It connects with core banking applications to enable new account establishment.

Benefit

  • Mobile-first strategy leads to excellent customer experience
  • New accounts can be opened within five minutes with no need for paperwork
  • Reduces operational costs
  • Doubles conversion rates
  • Paper waste has declined dramatically
  • Security and regulatory compliance are guaranteed

Download

Belfius (976 KB)