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Contact Technical Support

Contact Technical Support

Remote Technical Assistance
Use this information for:

  • Technical support calls on a Service Support Package
  • To request on-site technical support
  • To obtain network element software via CD

Phone: 800.USE.FTAC (800.873.3822)
Email: ftac@fnc.fujitsu.com

The following International numbers will be routed to the Fujitsu Technical Assistance Center 24 hours a day. All support will be conducted in English.

Country

Australia

China (China Telecom)

China(China Netcom)

France

Germany

Hong Kong

Hungary

IDC

Italy

Japan

Netherlands

Russia

Singapore

Spain

Switzerland

United Kingdom

International Number

1800022485

10-800-120-2926

10-800-712-2926

0800-919533

8005890808

800-967129

06-800-19555

0066-33-812637

800-871891

6633812637

0800-0228348

8-10-8002-0075011

8001205448

900-971847

0800-561351

08-082343875

Country Code

900

86

86

33

49

852

36

81

39

887

31

7

65

34

41

44


Repair and Return
Phone: 800.525.0303 (8 a.m.–5 p.m. CT)
Email: order_admin@fnc.fujitsu.com

Training
Phone: 800.777.3278, ext.4961 or 972.479.4961 (8:00-5:00 CT)
Email: knowledge.delivery@fnc.fujitsu.com

Partners Website
This site provides access to Fujitsu technical documents and other information: https://partners.fnc.fujitsu.com

Following registration, select “customer self-service” to access software available for downloads. For help with this site send email to: extranetaccess@fnc.fujitsu.com.