In The News

• November 6, 2007

  Retail Systems Research - The Tipping Point for Self-Checkout: It’s Tipped -- By Nikki Baird

  Self-checkout (SCO) has had its ups and downs. Love it or hate it, it’s here to stay. Not only is it increasing its penetration in grocery, it’s expanding beyond that traditional base to make headway in big box specialty (Fujitsu recently announced a deployment at Canadian Tire).

• October 23, 2007

  Retail Systems Research - If You’re Worried about Mobility as the Next Disruptor… -- By Nikki Baird

  Recap of key take-aways from Fujitsu's Analyst Event in Boston on October 18, 2007.

• October 19, 2007

  RFID Journal - Staples Business Depot Sees Positive Results from Active Tag Test -- By Mary Catherine O'Connor

  Although the Canadian company found that the RFID system slashed out-of-stock levels and increased sales, it has yet to determine whether those benefits outweigh the costs of deploying the system chain-wide.

• July 1, 2007

  Chain Store Age - Checking Out Self Checkout -- By Katherine Field

  Forewarned is forearmed, and the news that self checkout is gathering momentum among customers has retailers rolling out self-service solutions or, at the very least, arming themselves with information about the latest and greatest in self-checkout technology. Senior editor Katherine Field talked with Paul Burel, director of self-checkout strategic marketing for Fujitsu Transaction Solutions.

• June 29, 2007

  talkingretail.com- Retail Solutions 2007: Technology update -- By Anna Cureton

  A visit to Retail Solutions 2007 revealed retailers are moving away from cost-cutting solutions, as today's technologies are all about satisfying the multi-channel consumer. Anna Cureton takes a look at some of the latest technology solutions.

• May 30, 2007

  RFID Journal - Staples Testing Active RFID for In-Store Tracking, Security -- By Mary Catherine O'Connor

  The retailer is working with Fujitsu Transaction Solutions and RFID solution provider AbsoluteSKY to run a six-week pilot, evaluating a proprietary, active RFID system for tracking product inventory and shrinkage in a 37,000-square-foot Montreal retail store.

• February 1, 2007

  Integrated Solutions for Retailers - Self-Checkouts: How Successful Are They? -- By Laurie Pasquerell

  No matter what type of retailer you are, your competition is most likely contemplating self-checkouts. Should you consider them, as well?

• January 25, 2007

  RFID Journal - Accelitec Partners With Fujitsu on RFID Payments -- By Mary Catherine O'Connor

  With one successful deployment under its belt, Accelitec is working with Fujitsu Transaction Solutions to develop a customer base for its PayPilot RFID platform. Fujitsu has incorporated the PayPilot payment platform into its point-of-sale and customer-loyalty applications.

• December 1, 2006

  RIS News Executive Briefing: Achieving Customer Intimacy: Focus on the Store Experience

  Whether it's the place where customers go to touch an apparel item they've seen in a catalog or researched online, or where customers pick up the grocery order they updated via a cell phone text message, the store has become the nexus for the new multi-channel, multi-touchpoint shopping experience. (269kb)

• August 1, 2006

  RIS News Cover Story: Canadian Tire flattens competition with new POS and energized customer initiatives -- By Debbie Hauss

  By rolling out a new POS platform to all its retail stores in 2006, Canadian Tire has positioned itself to begin offering more modern customer-facing initiatives while standardizing its system to create a more efficient business environment.

• July 24, 2006

  Self Service World: Is fast casual self-service at the tipping point? -- By James Bickers

  While retail, hospitality and travel have been the primary beneficiaries of self-service (excepting, of course, the customers themselves), restaurants have been slow to react. "The industry is reaching a tipping point where restaurants will have to deploy more self-service to survive, remain competitive and grow," said Kent Schrock, spokesman for Fujitsu.

• July 14, 2006

  Chain Store Age: That’s the Way I Like It - Self-ordering technology merges with payment -- By Debbie Howell

  New technology could make such consumer headaches a problem of the past, while helping free up staff time for better and faster customer service. The era of self-ordering is here at last. [Registration required]

• July 11, 2006

  Progressive Grocer: Self-Checkout Units Come to Amish Country

  In an indication of the growing acceptance of self-checkout technology on the consumer landscape, next month Amish shoppers at community-based independent Shady Maple Farm Market will be able to check out their own groceries before heading home in their horse and buggy.

• July 5, 2006

  Self Service World: RFID on the horizon for self-checkout -- by Frank Richmond

  Full transition to RFID self-checkout is 10 to 15 years away.

• May 1, 2006

  RIS News: Fujitsu Jacks Up Retail Voltage -- by Marc Millstein

  Exclusive RIS Interview with Austen Mulinder, president and CEO, Fujitsu Transaction Solutions

• March 1, 2006

  Integrated Solutions for Retailers:Retail POS: Will One Vendor Work For You? -- by Khristen Chapin

  Retailers can realize the benefits of a smooth and fast deployment by choosing a single vendor’s retail hardware and software platform.

• September 18, 2005

  Desert Morning News: U-Scan could be your new shopping pal -- by Brice Wallace

  The cart mounted, wireless U-Scan Shopper device delivers shopping list reminders, recipe ideas and speeds shoppers through the checkout line.

• September 6, 2005

  AMR Research Alert: The Greening of Fujitsu -- by Eric Karofsky (65kb)

  Fujitsu's strategy for WEEE and RoHS compliance.

• September 1, 2005

  STORES: No Need for Speed, Just Control -- by Deena M. Amato-McCoy (564kb)

  Article on Fujitsu U-Scan self-checkout usage. Schnucks' self-checkout units process an average of 30% of all customer orders.

• July 1, 2005

  Integrated Solutions for Retailers: Establish TCO on POS -- by Matt Pillar

  A 10% reduction in lanes and a 50% savings in maintenance were factors in Canadian Tire's POS upgrade.

• January 1, 2005

  POS Upgrade: The Trump Card In Dress Barn's Winning Hand (560kb)

  Reprinted from Integrated Solutions for Retailers.
  
  A new WAN paved the way for an 800-store POS upgrade. Here's how the retailer got it all done in eight months.

• January 1, 2005

  Lower Costs, Lifecycle Solutions: Smart Retailers Redefine Technology's Role (395kb)

  A special supplement to STORES Magazine.

• November 1, 2004

  In-Store Wireless LANs: a Growing Trend -- by Austen Mulinder, President & CEO, Fujitsu Transaction Solutions Inc. (401kb)

  Reprinted from STORES Magazine.
  
  Wireless devices in retail stores can have a significant impact on customer service, incremental revenues and employee productivity.
  
  

• September 1, 2004

  Aberdeen Group Benchmark Report: The Empowered Store: Delighting Customers, Motivating Employees, and Pleasing Shareholders -- by Paula Rosenblum, Research Director, Retail

  Impeccable execution of in-store initiatives does drive retail results, as 71% of best-in-class retailers report their efforts to be a contributing factor in their success.

• July 29, 2004

  AMR Research Alert: Fujitsu Redefines the Rules for Retail Technology and Service Management -- by Scott Langdoc

  Retailers rapidly increase spending on store technology to catch up from years of limited investment and to implement systems that help provide competitive differentiation. Beyond selecting the best hardware and software, retailers should give priority to suppliers that help drive support costs down and service levels up.

• June 1, 2004

  The Power of the 2 x 2 Matrix

  One chapter of this new business best-seller, to be used as a text at McMaster University's DeGroote School of Business, Ontario, Canada, offers a case study on how Fujitsu Transaction Solutions' management team applied concepts outlined by authors Alex Lowy and Phil Hood. Available at Amazon.com, Amazon.ca, Amazon.uk and BarnesandNoble.com.

• March 9, 2004

  Fujitsu unit putting hard times behind (76kb)

  Reprinted from the Dallas Morning News.
  
  Frisco firm's rebound began in 2000 when new leader took over. Fujitsu profiled in Dallas Morning News.

• February 1, 2004

  Vendor Incentives Yield Savings (456kb)

  Reprinted from Chain Store Age magazine.
  
  This case study describes how the Staples-Fujitsu partnership has helped the country's largest office-supply chain realize a decrease in average maintenance spend per IT device of almost 60%.

• January 1, 2004

  Smart Stores - The Future is Now (200kb)

  Reprinted from STORES Magazine.
  
  Consumers are demanding more. The technology to provide it is here. Are you ready?

• September 1, 2003

  REI Conquers Mountains of Customer Data (326kb)

  Reprinted from STORES Magazine.
  
  Fujitsu applications provide associates with scrubbed information in real time and lay groundwork for future CRM projects.

• June 6, 2003

  Wireless Wizardry -- A Well Thought Out Strategy Lets You Reap the Benefits of a Wireless System -- by Vernon Slack, Fujitsu Retail Industry Specialist, Wireless Implementations

  Reprinted from Wireless Business & Technology.
  Most executives already understand the benefits of going wireless. What they want to learn are the potential pitfalls surrounding a wireless implementation and how to avoid them.

• June 1, 2003

  ROI: Proof, Not Promises -- by Al Pappa, Head of Business Analytics, Fujitsu Transaction Solutions Inc.

  Reprinted from Integrated Solutions for Ret@ilers.
  
  Return on investment, or ROI, has become the latest buzzword to dominate the IT industry and strike fear in the hearts of CTOs across the nation.