Case Studies

Solution Software

• Danier Leather receives “present” from Fujitsu’s ValueCENTER gift-card management system
  

  At Danier, ValueCENTER creates an in-house, centralized gift-card management platform that is managed by only two employees. In addition to traditional customer gift cards, the system helps Danier track supplemental card usage including cards given for corporate distribution, employee awards and customer service issues.

• Danier Leather skins legacy systems, selects Fujitsu as one-stop shop for retail technology
  

  Fujitsu deployed a wide range of retail technology , including its GlobalSTORE point-of-sale (POS) software, CustomerCENTER customer relationship management (CRM) and loyalty software, ReturnCENTER returns management application, ValueCENTER stored-value card and gift-card software, TeamPoS (POS) hardware and iPAD handheld units.

• GlobalSTORE is a good fit for Staples Europe
  

  Staples deploys Fujitsu's state of the art POS system, GlobalSTORE, in Germany and Portugal that could later be extended to the retailer’s European store network in the UK and the Netherlands.

• Marks & Spencer deploys GlobalSTORE POS in 10 months
  

  Marks & Spencer's core POS system is founded on Fujitsu's GlobalSTORE solution, which was customized to meet the retailer's needs before being piloted and then rolled out to 350 stores across the U.K. and Europe.

• REI improves customer service with GlobalSTORE POS
  

  REI turned to Fujitsu's Corema for a system that could totally integrate customer information from many different sources and systems to create a single view of the customer, with one single tool.

• West Midlands Co-operative Society Deploys GlobalSTORE across UK
  

  Following an extremely successful pilot, GlobalSTORE will be rolled-out across West Midland Co-op's remaining 36 stores. Once implemented, all of the Society’s IT infrastructure, including legacy and third-party products, will be supported by Fujitsu on a 24-hours-a-day, 7-days-a-week basis, using enterprise management and desktop tools to ensure optimum performance and minimum down-time.

Store Technology

• Fujitsu POS a good fit for Liz Claiborne
  

  Following a rigorous search in the fall of 2002 that included a review of business, technical and application requirements for a new chain-wide point-of-sale (POS) system, Liz Claiborne Inc. deemed Frisco, Texas-based Fujitsu Transaction Solutions Inc. as the best fit for its then 300-plus retail stores.

• Staples makes buying office products easy with Fujitsu's iPAD mobile devices
  

  The next-generation applications on handhelds and POS systems have helped increase the store associates' productivity, improve overall customer satisfaction scores and ultimately drive sales.

Self-Checkout

• Fujitsu U-Scan Self-Checkout system provides a competitive edge for Schnuck Markets
  

  Fujitsu U-Scan self-checkout units at Schnuck's stores process an average of 30% of all customer orders.

Self-Ordering

• Fujitsu automated ticketing kiosks are a hit at Regal Cinemas
  

  Regal is implementing a two-part deployment that includes both the Regal Express automated ticketing kiosk and an upgraded concession POS system.

Lifecycle Services

• Hannaford standardizes Kash n' Karry IT services with Fujitsu
  

  When Hannaford Bros. Co. took over management of IT operations for its sister company Kash n' Karry, Hannaford CIO Bill Homa faced twice as many stores to oversee, a complex array of technology vendors to sort through and no additional staff support.

• Staples and Fujitsu collaborate to reduce IT service costs
  

  Keep it simple. Those three words say it all for Staples Inc.'s approach to IT infrastructure. Fujitsu's approach to service delivery helps Staples relentlessly reduce costs.