Lifecycle Services

The need to integrate components from many different vendors is making store technology infrastructure more and more complex. Fujitsu has built an extensive service capability that delivers infrastructure management on hardware platforms from all major vendors.

Fujitsu Lifecycle Services offer comprehensive retail technology management expertise, and leverage a relentless cost reduction methodology that delivers a unique competitive advantage to retailers.

Multi-Vendor Hardware Maintenance – Fujitsu field engineers average more than 9 years of experience delivering service on technology from all major vendors. Fujitsu’s proven centralized call management process guarantees that when they’re on-site, their only focus is fixing that particular store’s problem. Fujitsu’s unique commercial model enables customers to improve store operations while achieving compound annual reductions in their maintenance spend.

Help Desk Services – Fujitsu’s service center help desk is a world class, seamless operation available 24x7x365. Highly experienced customer service representatives serve as a single point of contact for all your technology support needs.

Implementation Services – Experienced project managers take all the worry and hassle out of the most complex projects. Fujitsu’s professional services team leverages over 20 years experience to develop customer specific processes and procedures to ensure successful and coordinated implementations nationwide.

Rollout Management – Fujitsu’s rollout management services provide the ability to perform rapid and professional installations, making the transition as seamless as possible. Our staging and integration facility in Foothill Ranch, California is capable of staging 5,200 systems per-shift, per-month.

Networking Solutions – Fujitsu offers professional expertise for one-time or ongoing projects that leverage the power and reach of your network infrastructure including: retail telephony, security administration and efficiency, store-level broadband connectivity and wireless LAN capabilities.

PDF Download Fujitsu Lifecycle Services brochure (495kb)