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Service Desk

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Fujitsu Service Desks enable the delivery of a consistent, high quality service experience globally to your internal end-users or your organization’s consumers, while driving out cost. For many organizations, delivering Service Desk support, providing incident management and meeting user demands effectively is costly and resource intensive. The challenges multiply when operations span multiple countries, time-zones and language requirements.

We believe Service Desks lie at the heart of delivering a compelling service and typically set the end-user perception of the IT organization or, for consumers, the reputation of the organization itself. As a result, by outsourcing the provision of IT helpdesk and other Service Desk services to Fujitsu, we’re committed to delivering the highest quality user experience.
We achieve this using Sense and Respond, our implementation of lean in a service environment that focuses on understanding what matters to your business so that our people can continually find better ways to deliver it. Our agents are empowered not just to fix problems, but to identify the root cause to prevent their reoccurrence:

  • Lowering elapsed time of incidents
  • Improving first time fix
  • Increasing productivity

So you get a service that continuously improves and evolves in line with your organization’s needs.

A high quality Service Desk experience at low cost:

  • Improved user productivity and satisfaction levels
  • High performance IT service - ISO/IEC 20000 compliant processes
  • Business outcome based approach to service delivery
  • Support multiple countries, time-zones and languages
  • Deliver continuous improvement in line with business needs

Service Desk Fact Sheet (852 KB)

Remote Support Desk Services Fact Sheet (738 KB)

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