Limited Warranty Guide - Fujitsu Storage Products
PDF Limited Warranty Guide [633K]
Welcome!
Limited Warranty for Fujitsu Storage Products
How to Obtain Limited Warranty Service
Replacement Program
How to Contact Fujitsu Computer Products of America, Inc.
About Fujitsu Computer Products of America, Inc.
Welcome!
Congratulations on your purchase of a Fujitsu Storage Product! Our Products are designed to provide Fujitsu customers the
highest performance and quality. All Fujitsu Storage Products are covered by the following Limited Warranty:
Limited Warranty for Fujitsu Storage Products (Drives)
Fujitsu Computer Products of America, Inc. ("FCPA") provides the following Limited Warranty on Fujitsu Storage Products distributed by FCPA or through FCPA's authorized distribution channels:
FCPA warrants that the Storage Product, from the time of sale through the Limited Warranty period, will function properly under normal use, be free of defects in materials or workmanship, and will conform to the performance specifications applicable to the Product.
All Fujitsu Storage Products are subject to the Warranty Exclusions described below. A Fujitsu Storage Product found to be defective, or which does not conform to the product specifications, will be repaired or replaced with a new or refurbished product at FCPA's option.
Purchasers may determine the applicable Limited Warranty Period for the Fujitsu Storage Product purchased or obtain complete warranty and service program information and restrictions by calling (800) 626-4686 or visiting the Warranty Service Guide page.
Proof of purchase may be required to demonstrate eligibility for warranty service.
Warranty Exclusions
FCPA's Limited Warranty does not apply to a Fujitsu Storage Product that has been subjected to physical damage after purchase, caused, for example, by casualty, accident, acts of God or transportation, including: (a) by a failure to properly package and ship the product back to FCPA for warranty service in accordance with FCPA's then current Packaging and Shipping Guidelines; (b) resulting from the user's installation, system integration, programming, reinstallation of user operating systems or applications software, systems engineering, relocation, reconstruction of data, or removal of the product or any component (including breakage of a connector, or of pins, seals or other components); (c) from service, modification or repair not performed by FCPA or any data recovery company authorized by FCPA, or by tampering, use of counterfeit or other non-Fujitsu components, assemblies or modules; (d) by misuse, unreasonable handling or maintenance, mistreatment, operator error, failure to provide proper supervision or management, including use of cleaning products, or other accessories not approved by FCPA; (e) by environmental conditions (such as excessive heat or other unsuitable physical operating environment), corrosion, staining, electrical work external to the product or failure to provide Electro-Static Discharge (ESD) protection; (f) by failure to install the firmware updates or releases available for the product; and (g) by such other supplemental exclusions published from time to time online at the Warranty Service Guide (and also available by calling (800) 626-4686).
Products whose labels have been defaced, altered, are missing or which no longer contain a legible valid serial number will not be accepted for warranty service. In addition, for the customer's protection, warranty service is not available for products determined to be stolen, scrapped or otherwise removed from normal service.
FCPA provides no Limited Warranty for products originally purchased from countries other than the United States. Purchasers of products from foreign distribution channels outside of the United States must seek warranty coverage, if any, through the original source of purchase. FCPA provides no Limited Warranty for products that are purchased as part of a computer system or other electronic device or instrument. Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer's product or system, except as posted from time to time at the Warranty Service Guide page.
If any of the above excluded services are required, they may be available through an Authorized Data Recovery Company at their hourly rates and at terms then in effect.
Repaired or replaced products assume the remainder of the Limited Warranty period applicable to the defective product or ninety (90) days, whichever is longer.
Disclaimer and Limitation of Liability
EXCEPT AS OTHERWISE STATED IN THE LIMITED WARRANTY, FCPA MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO FUJITSU STORAGE PRODUCTS. FCPA DISCLAIMS ANY LIABILITY FOR INDIRECT, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST DATA, LOST REVENUE, LOST PROFITS, OR REPLACEMENT PRODUCT COSTS ARISING OUT OF THE PURCHASE, USE, OR PERFORMANCE OF FUJITSU STORAGE PRODUCTS, UNDER ANY THEORY OF LIABILITY, EVEN IF FCPA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME PURCHASERS. FCPA DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AFTER THE LIMITED WARRANTY PERIOD, AND DISCLAIMS ANY IMPLIED WARRANTY ARISING FROM A COURSE OF PERFORMANCE, DEALING, USAGE, OR TRADE PRACTICE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO SOME PURCHASERS. THIS LIMITED WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS, AND THE PURCHASER MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE. THE PRICE OF PRODUCTS DISTRIBUTED BY FCPA OR ITS AUTHORIZED DEALERS REFLECTS THE ALLOCATION OF RISK ARISING FROM THE WARRANTY EXCLUSIONS AND THIS DISCLAIMER AND LIMITATION OF LIABILITY.
If there is any conflict between other sections of this Guidebook and the Limited Warranty, the terms of the Limited Warranty prevail.
How to Contact Fujitsu Computer Products of America, Inc.
For Pre-Sales Information on Fujitsu Storage Products
Phone: 800-626-4686, Option 1
Web Site:
us.fujitsu.com/hdd
For Telephone Technical Assistance
Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m., PST, unless otherwise indicated
at us.fujitsu.com/hdd/contact/.
Phone: 800-626-4686, Option 2
For Warranty Product Replacement (Returns)
RMA assistance is available Monday-Friday between the hours of 6 a.m. to 4 p.m., PST, unless otherwise indicated at us.fujitsu.com/hdd/contact/.
Phone: 800-626-4686, Option 3
Check Warranty or Create an RMA
For Web-Based Technical Documentation and FAQ's
Web Site: us.fujitsu.com/hdd/docs/
About Fujitsu Computer Products of America, Inc.
Fujitsu Computer Products of America, Inc. is a subsidiary of Fujitsu Limited, a leading provider of customer-focused IT and communications solutions for the global marketplace. FCPA provides innovative solutions for the U.S. marketplace. Current product and service offerings include: high performance hard disk drives, Magneto-Optical drives, scanners and scanner maintenance service, palm vein recognition technology, 10Gb Ethernet switches and degaussers.
