Degaussers - Warranty Repair / Return Procedure

How to Obtain Limited Warranty Service

Customers seeking service for Products covered under this Limited Warranty must first obtain an RMA (Return Material Authorization) Number by calling FCPA’s Technical Assistance Center at (800) 626-4686.

The customer acknowledges that any product sent to FCPA that is not covered by the Limited Warranty may be returned by collect freight.

Products are supplied with a Product Manual. Careful reading of the manual will answer most questions regarding the Product unpacking, operation and maintenance. For additional assistance please call:

Technical Assistance Center ("TAC") at (800) 626-4686.

FCPA’s TAC personnel will provide opinions to the customer on resolving the problem over the phone. FCPA does not guarantee to fix or repair your Product over the phone. If TAC determines the Product is defective and the unit is covered under the Limited Warranty, TAC will initiate a service request.

Telephone support is provided “as is” without warranty of any kind. FCPA will not be liable for any incidental, special, indirect or consequential damages, third party claims, loss of profits or data, data that is or is not erased, or loss of use of product or equipment or other benefits, arising out of or in connection with the telephone support provided, regardless of the form of action, whether in contract or tort, even if FCPA has been advised of the possibility of such damages.

Packaging and Shipping Guidelines

The customer must ship all warranty returns using the original shipping container, or authorized packaging in compliance with the Packaging and Shipping Guidelines. Failure to do so may void the Product's warranty. FCPA advises the customer to keep the original container and packing materials for future use. Prior to shipment, customer must remove and retain all "add-on" items, (i.e. hand-crank, fixtures, manuals, etc.). FCPA does not accept responsibility for these items and they will not be returned with the repaired or replacement Product.

FCPA is not responsible for Product lost during shipment. All Products being returned for Limited Warranty repair or replacement must be sent freight prepaid. Each box must reference the following information: Customer/Contact Name • Return Address • Phone Number • RMA Number. The RMA number must be written on the outside of the shipping container for identification purposes. Shipments not properly identified will be refused.

FCPA may revise these guidelines from time to time. Customer may obtain current guidelines online at us.fujitsu.com/degaussers/warranty/.

Customer Responsibility

By requesting service, customer acknowledges the terms of the Limited Warranty, including the disclaimer and limitation of liability provisions.

Disclaimer

FCPA reserves the right to change at any time and without prior notice any of its service programs and service methods.