Fujitsu Scanner Service Programs: ScanCare®
ScanCare® - The ultimate preventative maintenance program for Fujitsu Scanners
ScanCare is the Fujitsu premium scanner service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with the Basic on-site service option that includes spare parts, labor and technician travel. ScanCare® is available as an upgrade to the existing standard Limited Warranty.
ScanCare Plus is available as an upgrade to the existing standard Limited Warranty. ScanCare Plus is available in the post-warranty period and may be purchased in single or multiple 12-month increments. You choose next business day or 4-hour response time options to suit the needs of your business.
ScanCare Service Advantages
- Provides preventative maintenance that improves scanner performance and productivity
- Convenient delivery of consumables kit(s) gives you what you need, when you need it.
- Reduces unnecessary service calls by offering training in scanner product features and routine maintenance
- Helps improve on-site technician arrival time with 4-hour response time option
A service contract must be executed to purchase all service programs and options noted in this document.
Service Matrix
| Service Programs | Departmental Scanners | Low-Volume Scanners | Mid-Volume Scanners |
|---|---|---|---|
| ScanCare NBD | CG01000-515201 (V)(1) | CG01000-516501 (V)(1) | CG01000-517801 (V)(1) |
| ScanCare 4-Hour | CG01000-515301 (V)(1) | CG01000-516601 (V)(1) | CG01000-517901 (V)(1) |
| ScanCare 24/7 | CG01000-521801-V | CG01000-521201-V | CG01000-521601-V |
| ScanCare Plus NBD | CG01000-515601 (V)(1) | CG01000-516901 (V)(1) | CG01000-518201 (V)(1) |
| ScanCare Plus 4-Hour | CG01000-515701 (V)(1) | CG01000-517001 (V)(1) | CG01000-518301 (V)(1) |
| ScanCare Plus 24/7 | CG01000-521001-V | CG01000-521401-V | CG01000-521801-V |
| Consumables | Kit includes: Kit contents equivalent to 1 ScanAid Kit consisting of consumables, F1 cleaner, cleaning paper, cleaning cloth, cleaning swabs and instructions. |
Kit includes: Kit contents equivalent to 1 ScanAid Kit consisting of consumables, F1 cleaner, cleaning paper, cleaning cloth, cleaning swabs and instructions. |
fi-4860C Series, fi-4900C and M4099 Series Kit includes: 5 Pad Assemblies, 5 Pick Roller Units, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes and 3 Cleaning Kits (F1 cleaner, F2 cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions) fi-5900C includes: 5 Pick Roller Units, 5 Separation Roller Units, 5 Brake Rollers, 5 Pads, 6 Sets of Brushes, 2 Diselectric Brushes & 3 Cleaning Kits (F1 cleaner, F2 cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions) |
| # of Preventative Maintenance (PM's) & Training | (1) On-Site PM including Operator Training | (2) On-Site PM's including Operator Training | 2 On-Site PM's including Operator Training (fi-5900C includes 1 additional PM) |
- 1
- Virtual SKUs (V) are available for the following service offerings: ScanCare Basic, Advance Exchange and Depot (24/7 skus are only available as -V)
Departmental Scanners: fi-4340C, fi-4530C, fi-4640S, fi-5530C Series, fi-6000NS, fi-6010N
Low-Volume Scanners: M4097 Series, fi-4750C, fi-4750L, fi-5650C Series, fi-5750C Series, fi-6x70 Series
Mid-Volume Scanners: fi-4860C, fi-4990C, M4099D Series, fi-5900C
