Service Programs / ScanCare®
ScanCare® - The ultimate preventative maintenance program
ScanCare is Fujitsu's Premium service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with Basic on-site service including spare parts, labor and travel.
ScanCare is available as an upgrade to the existing standard Limited Warranty. ScanCare Plus is available in the post-warranty period and may be purchased in single or multiple 12-month increments. You choose next business day or 4-hour response time options to suit the needs of your business.
Advantages
- Provides preventative maintenance that improves performance and productivity
- Convenient delivery of consumables kit(s) gives you what you need, when you need it.
- Reduces unnecessary service calls by offering training in product features and routine maintenance
- Helps improve on-site arrival time with 4-hour response time option
A service contract must be executed to purchase all service programs and options noted in this document.
Service Matrix
| Service Programs | Departmental Scanners | Low-Volume Scanners | Mid-Volume Scanners |
|---|---|---|---|
| ScanCare NBD | CG01000-515201 | CG01000-516501 | CG01000-517801 |
| ScanCare 4-Hour | CG01000-515301 | CG01000-516601 | CG01000-517901 |
| ScanCare Plus NBD | CG01000-515601 | CG01000-516901 | CG01000-518201 |
| ScanCare Plus 4-Hour | CG01000-515701 | CG01000-517001 | CG01000-518301 |
| Consumables | Included Kit contents equivalent to 1 ScanAid Kit |
Included Kit contents equivalent to 1 ScanAid Kit |
Included See Mid-Volume kit contents below |
| # of Preventative Maintenance (PM's) & Training | 1 On-Site PM & Operator Training | 2 On-Site PM's & Operator Training | 2 On-Site PM's & Operator Training(1) |
ScanCare® Mid-Volume Kit Contents
| M4099D Series, fi-4990C | fi-4860C | fi-5900C |
|---|---|---|
| ScanCare/ ScanCare Plus: 1 Multi-Kit Includes: 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes, 3 Cleaning Kits(3) |
ScanCare/ ScanCare Plus: 1 Multi-Kit includes: 5 Pad assemblies, 5 Pick Rollers, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes, 3 Cleaning Kits(3) |
ScanCare/ ScanCare Plus: 1 Multi-Kit includes: 5 Pick Rollers, 5 Pads, 5 Separation Rollers, 5 Brake Rollers, 6 Sets of Brushes, 2 Diselectric Brushes, Diselectric Brushes, 3 Cleaning Kits(3) |
- 1 1 Additional PM:
- for fi-5900C Only
- 2
- Point-of-Sale is within 90-days of purchase.
- 3 Cleaning KitsCleaning Kits3 Cleaning Kits:
- Mid-Volume Cleaning Kits include F1 cleaner, F2 cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions.
Departmental Scanners: SP93GX, fi-5530C, fi-4340C, fi-4530C, fi-4640S, M3093 EX/GX/DE/DG, M3096EX/GX
Low-Volume Scanners: M3097DE/DG, M4097Series, fi-4750C, fi-4750L, fi-5650C, fi-5750C
Mid-Volume Scanners: fi-4860C, fi-4990C, M4099D Series, fi-5900C
