Enhancements - The flexibility to create a custom service program.

Fujitsu enhancement services (sold separately) allow you to create a custom service program that is right for you. Add enhancement services to packaged programs (e.g. ScanCare, Basic) or select events as the need arises. Experiencing increased scanning volumes? Consider a Single Event Preventative Maintenance (PM) contract to keep your scanner in peak condition. Lost your key operator? Let the Fujitsu imaging experts train your new team. Whether you select Fujitsu packaged programs, enhancement services or ScanAid consumable kits, Fujitsu offers a program to meet your business needs.

Enhancement services are available across the United States, except certain Hawaiian Islands and areas of Alaska. Service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. Service will be provided between 8 a.m. and 5 p.m. local time, Monday through Friday (excluding holidays). Service outside the hours specified above may be available for rates and terms then in effect.

Training
A FAFSE will provide operator training on routine scanner maintenance, consumables replacement, scanner features, and basic system operation and troubleshooting. Training is available for Fujitsu departmental, low-volume and mid-volume scanners. Customer has the option to schedule in advance or call TAC to initiate training. The FAFSE will arrange the on-site training within two weeks of initiation. Eligibility: Current warranty or Fujitsu contract Customer.

Installation
A FAFSE will unpack, set up, install and operationally verify scanner. Operator training on routine scanner maintenance, consumables replacement, scanner features, and basic system operation and troubleshooting is also provided. Customer has the option to schedule in advance or call TAC to initiate installation. Installation arrangements will be made to have a FAFSE on-site within two weeks of initiation. Connection to the customer’s computer is not included.
Eligibility: Current warranty or Fujitsu contract Customer.

Single Event Preventative Maintenance (PM)
On-site event includes cleaning, inspection and adjustment, as well as required consumables and operator instruction on routine maintenance. Customer has the option to schedule in advance or call Fujitsu Technical Assistance Center (TAC) to initiate the single event PM. A FAFSE will arrange the on-site call within 2 weeks of initiation. Fujitsu departmental, low-volume and midvolume products are eligible.
Eligibility: Current warranty or Fujitsu contract Customer.