Service Programs / Basic
Basic - Value-oriented peace of mind
Basic on-site (includes parts, labor and travel only) upgrades the standard, Limited Warranty on certain models to a full 12 months of on-site service. Basic Plus is available in the post-warranty period and can be purchased in single or multiple 12-month increments.
Advantages
- Includes all spare parts, labor and travel for service of verified hardware failures
- Protect your investment and avoid unexpected repair costs
- Helps reduce downtime with 4-hour response time option (see "Response Time Options" elsewhere in this guide)
Co-terminous Basic Service
For customers who need financial flexibility, Fujitsu offers Co-terminous Basic Plus Service. It allows customers to purchase
service for a specified number of months (certain restrictions apply). You can also synchronize services and billing on multiple
units or multiple locations.
| Service Programs | Departmental Scanners | Low-Volume Scanners | Mid-Volume Scanners |
|---|---|---|---|
| Basic NBD | CG01000-515001 | CG01000-516301 | CG01000-517601 |
| Basic 4-Hour | CG01000-515101 | CG01000-516401 | CG01000-517701 |
| Basic Plus NBD | CG01000-515401 | CG01000-516701 | CG01000-518001 |
| Basic Plus 4-Hour | CG01000-515501 | CG01000-516801 | CG01000-518101 |
Departmental Scanners: SP93GX, fi-5530C fi-4340C, fi-4530C, fi-4640S, M3093 EX/GX/DE/DG, M3096EX/GX
Low-Volume Scanners: M3097DE/DG, M4097Series, fi-4750C, fi-4750L, fi-5650C, fi-5750C
Mid-Volume Scanners: fi-4860C, fi-4990C, M4099D Series, fi-5900C
