Fujitsu Scanner Service Programs: Basic Scanner Service
Basic on–site service provides value-oriented peace of mind
Basic on-site service for Fujitsu scanners upgrades the standard, Limited Warranty on certain models to a full 12 months of on-site service. The Basic option includes parts, labor, and travel only. Basic Plus is available in the post-warranty period and can be purchased in single or multiple 12-month increments.
Advantages of Basic Scanner Service
- Includes all spare parts, labor and travel for service of verified hardware failures
- • Protects your scanner investment and avoids unexpected repair costs
- Helps reduce downtime with 4-hour response time option (see "Response Time Options" elsewhere in this guide)
Co-terminous Basic Plus Service for Fujitsu Scanners
For customers who need financial flexibility, Fujitsu offers Co-terminous Basic Plus Service for its scanners. This option allows customers to purchase service for a specified number of months (certain restrictions apply). You can also synchronize services and billing on multiple scanner units or for multiple locations.
| Service Programs | Departmental Scanners | Low-Volume Scanners | Mid-Volume Scanners |
|---|---|---|---|
| Basic NBD | CG01000-515001 (V)(1) | CG01000-516301 (V)(1) | CG01000-517601 (V)(1) |
| Basic 4-Hour | CG01000-515101 (V)(1) | CG01000-516401 (V)(1) | CG01000-517701 (V)(1) |
| Basic 24/7 | CG01000-520701-V | CG01000-521101-V | CG01000-521501-V |
| Basic Plus NBD | CG01000-515401 (V)(1) | CG01000-516701 (V)(1) | CG01000-518001 (V)(1) |
| Basic Plus 4-Hour | CG01000-515501 (V)(1) | CG01000-516801 (V)(1) | CG01000-518101 (V)(1) |
| Basic Plus 24/7 | CG01000-520901-V | CG01000-521301-V | CG01000-521701-V |
- 1
- Virtual SKUs (V) are available for the following service offerings: ScanCare, Basic, Advance Exchange and Depot (24/7 SKUs are only available as -V)
Departmental Scanners: fi-4340C, fi-4530C, fi-4640S, fi-5530C Series, fi-6000NS, fi-6010N
Low-Volume Scanners: M4097 Series, fi-4750C, fi-4750L, fi-5650C Series, fi-5750C Series., fi-6x70 Series
Mid-Volume Scanners: fi-4860C Series, fi-4990C, M4099 Series, fi-5900C
