Fujitsu Scanner Service Programs: Advance Exchange™
Advance Exchange™ - The simple, economical, onsite alternative for scanner service
The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most models of Fujitsu scanners. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer..
Advance Exchange Plus provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multiple 12-month increments.
Depot Service Option Available
For those customers requiring asset tag tracking or who prefer to retain their existing scanner, Fujitsu offers Depot service. While Advance Exchange offers a replacement unit overnight, Depot repairs are returned to the customer within 5-days of receipt. Depot service includes parts, labor and shipping to the customer. Advance Exchange and Depot service is available for all Workgroup, Departmental and Low-Volume scanners excluding the fi-5750C.
Advance Exchange Service Advantages
- Provides a replacement scanner before the return to Fujitsu of the malfunctioning scanner
- Quickly gets you back to scanning and back in business
- Advance Exchange and Advance Exchange Plus are the only Fujitsu-Authorized, whole-unit replacement service programs for Fujitsu Scanners
| Service Programs | Mobile Scanners | Workgroup Scanners | Departmental Scanners | Low-Volume Scanners |
|---|---|---|---|---|
| Advance Exchange NBD(2) | CG01000-524901 (V)(1) | CG01000-514501 (V)(1) | CG01000-515801 (V)(1) | CG01000-517101(3) (V)(1) |
| Advance Exchange Plus NBD at Point of Sale(4) | N/A | CG01000-514801 (V)(1) | N/A | N/A |
| Advance Exchange Plus NBD | CG01000-524901 (V)(1) | CG01000-514601 (V)(1) | CG01000-516001 (V)(1) | CG01000-517301(3) (V)(1) |
- 1
- Virtual SKUs (V) are available for the following service offerings: ScanCare, Basic, Advance Exchange and Depot (24/7 SKUs are only available as -V)
- 2
- ScanSnap fi-5110EOX, fi-5110EOX2, fi-5110C, fi-4010CU, S500 Series, S510 Series - $59 applies within the 1st 90 days
- 3
- Excludes fi-5750C, fi-6770
- 4
- Point-of-Sale is within 90 days of purchase
Mobile Scanners: ScanSnap S300 Series (only)
Workgroup Scanners: fi-5110EOX Series, fi-5110C, fi-4010CU, fi-4120C/fi-4220C Series, SP15C, SP620C, fi-4110CU, fi-5120C/fi-5220C, fi-6130/fi-6230, fi-6140/fi-6240, S500/S510 Series, fi-5015C, fi-5000N
Departmental Scanners: fi-4340C, fi-4530C, fi-4640S, fi-5530C Series, fi-6000NS, fi-6010N
Low-Volume Scanners: M4097 Series, fi-4750C, fi-4750L, fi-5650C Series, fi-5750C Series, fi-6x70 Series
