Scanners - FAQ
- What is SCSI? What is USB?
- What is a video connection?
- What scanners use a USB connection?
- Which scanner is best for me?
- What are TWAIN and ISIS?
- What scanning software do we need?
- What is OCR?
- Will this scanner do OCR?
- Do I need a flatbed?
- Will this scanner work with my operating system?
- Do you make any scanners that work with Mac's?
- What is color dropout?
- How big is this scanner?
- Will this scanner handle our thin paper?
- Where can I buy a Fujitsu scanner?
- What is the difference between these scanners?
- What are consumable parts?
- What is the part number/manufacturer part number for Fujitsu scanners?
- Why doesn't the ScanSnap fi-5110EOX include a TWAIN driver? Will there be a TWAIN driver?
- My model was discontinued. What is the new replacement model?
- I'm interested in a Fujitsu product not listed on your site. What Fujitsu subsidiary markets it?
- What is in the ScanAid Kit for my particular scanner?
- What is long document scanning?
- Can Fujitsu scanners scan an 8.5 x 20 inch page?
- Are Fujitsu scanners networkable?
- Where can I buy consumables for my scanner?
- What warranty service plans are available for my scanner?
- My question wasn't answered here, where can I go for additional assistance?
1. What is SCSI? What is USB?
The acronym SCSI (pronounced "scuzzy") stands for Small Computer System Interface. SCSI is an interface standard for connecting peripheral devices to PCs and can be found on a majority of Fujitsu scanners. Please visit www.scsita.org or www.adaptec.com for more information about the SCSI interface standard.
USB, or Universal Serial Bus is a standard computer interface that is included with the majority of personal computers. The USB interface allows the user to connect external devices including scanners, digital cameras, printers, keyboards, and mice to the PC. The current USB specification is 2.0. The 2.0 standard supports and is backwards compatible with the previous specification, 1.1. For more information go to www.usb.org.
| Scanner - Interface | USB | SCSI | SCSI Connection |
USB Connection |
|||
|---|---|---|---|---|---|---|---|
| 1.1 | 2 | SCSI-2 | Ultra SCSI |
Ultra Wide |
|||
| ScanSnap S300 |  |
Type B | |||||
| ScanSnap S300M | |
Type B | |||||
| ScanSnap S510 | |
Type B | |||||
| ScanSnap S510M | |
Type B | |||||
| fi-5015C | |
Type B | |||||
| fi-5120C | |
|
50M | Type B | |||
| fi-5220C | |
|
50M | Type B | |||
| fi-6140 | |
|
50M | Type B | |||
| fi-6240 | |
|
50M | Type B | |||
| fi-5530C2 | |
|
50M | Type B | |||
| fi-4340C | |
50M | |||||
| fi-5650C | |
|
50M | Type B | |||
| fi-5650C-VRS | |
|
50M | Type B | |||
| fi-5650C-HVRS | |
|
68M | Type B | |||
| fi-5750C | |
|
50M | Type B | |||
| fi-5750C-VRS | |
|
50M | Type B | |||
| fi-5750C-HVRS | |
|
68M | Type B | |||
| fi-4860C2-VRS | |
68M | |||||
| fi-5900C | |
|
68M | Type B | |||
Notes:
- 50C also referred to as Low Density (LD) 50 pin
- 50M also referred to as High Density (HD) 50 pin or Half Pitch 50 pin
- 68M also referred to as High Density (HD) 68 pin, Half Pitch 68 pin, or Shielded 68 pin half density (Mini DB68)
2. What is a video connection?
Video or RS232 is a serial interface standard. It's an older interface standard for production scanners and is no longer supported on new models. Several Fujitsu scanners offer a video interface option for connection to third party products for Kofax, GGX, and Dunord. Please see the matrix below for a list of video interface scanners.
| Scanner - Interface | Video Interface | ||
|---|---|---|---|
| Standard | Option Board | Option p/n | |
| fi-4340C | |
CA02956-2391 | |
| fi-4640S | |
||
| M4097D | |
||
| fi-4750C | |
||
| fi-4750L | |
||
| M4099D | |
Standard | |
3. What scanners use a USB connection?
The following scanners have USB connections.
| Level | Scanner | USB |
|---|---|---|
| Personal | ScanSnap S300 ScanSnap S300M ScanSnap S510 ScanSnap S510M |
2.0 |
| Workgroup |
fi-5015C fi-5120C fi-5220C |
2.0 |
| Departmental |
fi-6140 fi-6240 fi-5530C2 fi-4340C |
2.0 |
| Low-Volume Production |
fi-5650C fi-5650C-VRS fi-5650C-HVRS fi-5750C fi-5750C-VRS fi-5750C-HVRS |
|
| Mid-Volume Production | fi-5900C |
4. Which scanner is best for me?
Fujitsu has a wide variety of scanning models with speeds ranging from 15 to 120 pages per minute. With our wide selection of scanners, customers can easily choose a scanner that includes the features they require, the duty cycle to match their workload, and a cost that meets their budget. Fujitsu is proud to partner with authorized Fujitsu scanner resellers. A Fujitsu authorized reseller partner can recommend a scanner model based your needs, provide software, recommend a Fujitsu service program, and provide on-site installation and training. For a list of Fujitsu authorized resellers visit:
5. What are TWAIN and ISIS?
TWAIN and ISIS are industry standard scanner drivers. They allow you to seamlessly connect your scanner to hundreds of scanning applications. Please go to Drivers Downloads for a complete list of drivers and supported platforms.
6. What scanning software do we need?
The type of software required for each customer varies depending on the desired functionality that the customer requires. Fujitsu includes Adobe Acrobat 7.0 standard with all of our current scanner models. We also include ScandAll 21 with all of our models with the exception of the ScanSnap series. For a complete list of ISV partners and software applications visit our Independent Software Guide at:
ISV Product and Compatibility Guide
7. What is OCR?
OCR or Optical Character Recognition is a software process where an image is converted to text data. Once the image is converted, the text can be edited by a word processing/spreadsheet application or the text data can be used as an index to perform full text searches and retrieval.
8. Will this scanner do OCR?
All Fujitsu scanner models are capable of creating images that are used for OCR recognition. OCR is a software function and is included as a standard feature of Adobe Acrobat 7.0 Standard. For a list of ISV partners that include OCR please visit:
ISV Product and Compatibility Guide
9. Do I need a flatbed? Several Fujitsu scanners offer flatbed scanning areas. Flatbed scanning may be required for customers that have photographs, fragile, old, or oversized documents. Please see the following matrix of scanners that include a flatbed:
| Scanner | ADF | ADF Capacity/Pages | Flatbed |
|---|---|---|---|
| ScanSnap S300 | |
50 | |
| ScanSnap S300M | |
50 | |
| ScanSnap S510 | |
50 | |
| ScanSnap S510M | |
50 | |
| fi-5015C | |
50 | |
| fi-5110C | |
50 | |
| fi-5120C | |
50 | |
| fi-5220C | |
50 | |
| fi-6140 | |
50 | |
| fi-6240 | |
50 | |
| fi-5530C2 | |
100 | |
| fi-4340C | |
100 | |
| fi-5650C | |
200 | |
| fi-5650C-VRS | |
200 | |
| fi-5650C-HVRS | |
200 | |
| fi-5750C | |
200 | |
| fi-5750C-VRS | |
200 | |
| fi-5750C-HVRS | |
200 | |
| fi-4860C2-VRS | |
500 | |
| fi-5900C | |
500 |
10. Will this scanner work with my operating system?
Please go to the Scanner Drivers Downloads for a complete list of drivers and supported platforms.
11. Do you make any scanners that work with Mac's?
Yes, the Fujitsu ScanSnap S510M 18ppm and S300M 8ppm duplex color scanners are specifically designed for the Macintosh platform. They have one touch scanning to Portable Document Format (PDF) and comes bundled with useful software utilities. The ScanSnap S510M 18ppm and S300M 8ppm offer everything you need in one box to scan, store and retrieve your paper documents. For more information please click here. In addition, there are several third party software developers that have developed drivers and applications that are Macintosh compatible and work with our departmental, workgroup and production scanners. Please contact us for more information.
12. What is color dropout?
Color dropout is a feature that is used to ignore specific colored ink(s) from preprinted forms/documents during the scanning process. This can be used to remove colored backgrounds or colored text templates in the scanned image. Depending on the model, Fujitsu scanners are capable of dropping out colors in the red, green or blue color spectrum. Please review each scanners brochure for more information about color dropout or contact info@fcpa.fujitsu.com
13. How big is this scanner?
Please refer to the following matrix of scanner sizes:
| Scanner | Dimensions (Inches) | Weight (LBS) | ||
|---|---|---|---|---|
| W | D | H | ||
| ScanSnap S300 | 11.1 | 3.7 | 3.0 | 3.0 |
| ScanSnap S300M | 11.1 | 3.7 | 3.0 | 3.0 |
| ScanSnap S510 | 11.2 | 6.2 | 6.2 | 5.9 |
| ScanSnap S510M | 11.2 | 6.2 | 6.2 | 5.9 |
| fi-5015C | 17.8 | 13.3 | 7.5 | 18.0 |
| fi-5120C | 11.9 | 6.7 | 6.3 | 7.7 |
| fi-5220C | 11.9 | 22.4 | 9.0 | 17.6 |
| fi-6140 | 11.8 | 6.4 | 6.2 | 9.2 |
| fi-6240 | 11.8 | 22.9 | 9.0 | 19.3 |
| fi-5530C2 | 16.0 | 9.0 | 11.9 | 18.7 |
| fi-4340C | 21.9 | 16.7 | 8.7 | 33.1 |
| fi-5650C | 25.2 | 16.9 | 11.5 | 44.0 |
| fi-5650C-VRS | 25.2 | 16.9 | 11.5 | 44.0 |
| fi-5650C-HVRS | 25.2 | 16.9 | 11.5 | 44.0 |
| fi-5750C | 27.2 | 19.7 | 13.5 | 77.2 |
| fi-5750C-VRS | 27.2 | 19.7 | 13.5 | 77.2 |
| fi-5750C-HVRS | 27.2 | 19.7 | 13.5 | 77.2 |
| fi-4860C2-VRS | 17.0 | 20.6 | 20.5 | 99.0 |
| fi-5900C | 21.0 | 21.0 | 20.0 | 110.4 |
14. Will this scanner handle our thin paper?
Scanning thin documents is a tough task for any high-speed scanner. However, Fujitsu scanners excel in paper handling, image quality, and overall reliability. Many factors will determine how well a scanner can feed a given document set. For example, scanning similar document sets is much easier than scanning documents of mixed sizes and weights in the same batch. For difficult document types, the best way to ensure that a scanner will be able to feed them properly is to have them test scanned. Please contact your local Fujitsu reseller or info@fcpa.fujitsu.com for additional information about document test scanning and on-site scanner demonstrations.
15. Where can I buy a Fujitsu scanner?
Please click here for a list of authorized purchasing methods.
16. What is the difference between these scanners?
The main set of differences within the Fujitsu scanner product line include scanning speed, daily duty cycle, scanner size/weight, image enhancement, and list price. Fujitsu offers the widest selection of high-speed scanners in the industry with advanced features on our low-end workgroup models all the way up to our high-speed production scanners.
17. What are consumable parts?
Consumable parts are mainly used in each scanner's automatic document feeder (ADF) and naturally wear out based on the number of documents scanned. Consumables are an important part of the cleaning and preventative maintenance routine that is required in order for your scanner to maintain it's highest performance level. Consumables can be purchased individually, as part of our ScanAid consumable and cleaning kit, or included with our ScanCare on-site preventative maintenance program. Please visit the Service Offerings for more information.
18. What is the part number/manufacturer part number for Fujitsu scanners?
Please see the following list for scanner part numbers:
| Scanner Model | Part Number | List Price |
|---|---|---|
| ScanSnap S300 | PA03541-B005 | $295.00 |
| ScanSnap S300M | PA03541-B105 | $295.00 |
| ScanSnap S510 | PA03360-B515 | $495.00 |
| ScanSnap S510M | PA03360-B615 | $495.00 |
| fi-5015C | PA03209-B005 | $1,195.00 |
| fi-5120C | PA03484-B005 | $1,195.00 |
| fi-5220C | PA03484-B505 | $1,995.00 |
| fi-6140 | PA03540-B005 | $1,995.00 |
| fi-6240 | PA03540-B505 | $2,495.00 |
| fi-5530C2 | PA03334-B605 | $3,995.00 |
| fi-4340C | PA03277-B015 | $4,995.00 |
| fi-5650C | PA03338-B505 | $5,995.00 |
| fi-5650C-VRS | CG01000-518601 | $6,995.00 |
| fi-5650C-HVRS | CG01000-523801 | $7,495.00 |
| fi-5750C | PA03338-B005 | $8,995.00 |
| fi-5750C-VRS | CG01000-518501 | $8,995.00 |
| fi-5750C-HVRS | CG01000-523901 | $9,495.00 |
| fi-4860C2-VRS | PA03296-B075 | $17,995.00 |
| fi-5900C | PA03450-B005 | $24,995.00 |
19. Why doesn't the ScanSnap include a TWAIN driver? Will there be a TWAIN driver?
The ScanSnap scanner is a personal document imaging solution. It includes intelligent document processing of images that make it an ideal fit for any business professional looking for a paper to PDF solution. The automatic processing and ease of use make it an ideal solution for any business user, regardless of their knowledge of scanner drivers and software. To streamline the paper to PDF process, a TWAIN driver isn't included or required to operate the unit. ScanSnap can scan directly to the computer's hard drive with the capability of launching any PDF or JPEG based application to view the image. Please see the scanner driver page for a complete list of scanners that include ISIS and TWAIN drivers.
20. My model was discontinued. What is the new replacement model?
Please see the matrix of discontinued scanners and their replacement models:
| Discontinued Scanner | New Replacement Model | Part Number | List Price |
|---|---|---|---|
| Note: Please see video scanner matrix for a full list of video interface scanners. | |||
| ScanSnap! fi-4110EOX2, fi-5110EOX series | ScanSnap S500 | PA03360-B505 | $495.00 |
| SP3091DC, fi-4110CU, ScanPartner fi-4120C series | fi-5120C | PA03484-B005 | $1,195.00 |
| ScanPartner 600C, ScanPartner 620C | fi-5220C | PA03484-B505 | $1,995.00 |
| ScanPartner 309xDC, fi-4220C series | fi-5220C | PA03484-B505 | $1,995.00 |
| SP93GX, M3093EX, M3093GX, M3093DE, M3093DG | fi-4340C | CG01000-446601 | $4,995.00 |
| M3096E+, M3096G, M3096EX, M3096GX, fi-4640S | fi-5750C | PA03338-B005 | $7,995.00 |
| M3097E+, M3097G+, M3097DE, M3097DG | fi-5750C | PA03338-B005 | $7,995.00 |
| M4097D | fi-5750C | PA03338-B005 | $7,995.00 |
| M3097D, M4097D-VRS, M4097D-VRS 3 | fi-5750C-VRS | CG01000-518501 | $8,995.00 |
| fi-4750l | fi-5750C | PA03338-B005 | $7,995.00 |
| M3099A/A+, M3099G/G+, M3099EX, M3099EH, M3099GH, M3099GX, M4099D, fi-4990C | fi-5900C | PA03450-B005 | $24,995.00 |
21. I'm interested in a Fujitsu product not listed on your site. What Fujitsu subsidiary markets it?
Please visit www.fujitsu.com for a complete list of Fujitsu companies and their product lines.
22. What is in the ScanAid Kit for my particular scanner?
Please visit ScanAid's Service Program for full details on all of our ScanAid consumable kits.
23. What is long document scanning?
Long Document Scanning functionality is used to process longer than normal paper sizes. Long documents can be in the form of loan documents, Medical equipment logs, and similar documents. Please see the matrix for a list of long document scanning functionality:
| Scanner Model | ADF Long Document Support* | ||
|---|---|---|---|
| Monochrome | Grayscale | Color | |
| *Feature and resolution restrictions may apply in extended long document mode. Call your reseller or Fujitsu for full details. | |||
| ScanSnap S510 | 14" | 14" | 14" |
| fi-5015C | 14" | 14" | 14" |
| fi-5120C | 34" | 34" | 34" |
| fi-5220C | 34" | 34" | 34" |
| fi-6140 | 120" | 120" | 120" |
| fi-6240 | 120" | 120" | 120" |
| fi-5530C2 | 34" | 34" | 34" |
| fi-4340C | 60" | 14" | 24" |
| fi-6000NS | 34" | 34" | 34" |
| fi-5650C | 34" | 34" | 34" |
| fi-5650C-VRS | 34" | 34" | 34" |
| fi-5750C | 34" | 34" | 34" |
| fi-5750C-VRS | 34" | 34" | 34" |
| fi-4860C | 34" | 34" | 34" |
| fi-4860C-VRS | 33" | 33" | 33" |
| fi-4860C2-VRS | 17" | 17" | 17" |
| fi-5900C | 34" | 34" | 34" |
24. Can Fujitsu scanners scan an 8.5 x 20 inch page?
Please see the matrix above.
25. Are Fujitsu scanners networkable?
Fujitsu scanners are designed to connect directly to the PC where the scanner software is installed. There are several third party companies that make network interface solutions for Fujitsu scanners. For more information e-mail Fujitsu at info@fcpa.fujitsu.com or visit these third party companies:
http://www.kofax.com/products/scanserver/index.asp
http://www.silexamerica.com/us/products/network/usb/index.html
http://www.axis.com/products/document_servers/index.htm
26. Where can I buy consumables for my scanner?
Scanner consumables can be purchased from a variety of Fujitsu partners. Please go to our list of Authorized Resellers for a list of Fujitsu resellers. Consumable parts can also be purchased on the FCPA company store at www.BuyFCPA.com.
27. What warranty service plans are available for my scanner?
Fujitsu offers a variety of service plans for your scanner. Please visit our Service Offerings or go to www.imagingservice.com for a full list of programs and details.
28. My question wasn't answered here, where can I go for additional assistance?
Please visit the technical data section of the FCPA website, go to the Fujitsu Knowledge Base, e-mail info@fcpa.fujitsu.com, or call 1-800-626-4686 (Option 1) for pre-sales assistance.
