Ethernet Switch - Warranty Repair / Return Procedure

How to Obtain Limited Warranty Service

Eligible customers seeking services for Fujitsu Ethernet Switch Products covered under this Limited Warranty must first obtain a Return Material Authorization Number ("RMA"), which is available by calling Customer Service at 877-766-7545, Option 2.

The customer acknowledges that any product sent to FFNA that is not covered by the Limited Warranty may be returned by collect freight.

Fujitsu Switch Products are supplied with a Product Manual, which contains information on unpacking, setup, installation, operation and maintenance. Careful reading of the manual will answer most of the technical questions the customer might have regarding the product. However, should additional technical assistance be required, please call:

TAC is available Monday-Friday (excluding holidays) 7 a.m. to 5 p.m. PST, unless otherwise indicated at http://us.fujitsu.com/ethernet/contact/. Before placing the call, please have readily available the Fujitsu Switch Product model number, part number, serial number as well as a description of the problem experienced.

TAC personnel will assist the customer and working together try to correct the problem over the phone. To facilitate this, the purchaser may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is in the Fujitsu Switch Product or the customer's system, equipment, or network within which it is being used and if the problem can be resolved over the phone.

If TAC determines the switch product is defective and is covered under the Limited Warranty, a service request will be initiated, an RMA number will be assigned, and repair or replacement procedures will follow. This number should be kept in case the status of the replacement product needs to be checked. The customer will be asked for the address where the replacement product is to be shipped and, if required, will also be faxed or emailed packing and shipping instructions for return of the malfunctioning product.

Packaging and Shipping Guidelines

Customer must ship all warranty returns in careful compliance with the Packaging and Shipping Guidelines. Failure to do so may void the Fujitsu Switch Product's warranty. FFNA advises the customer to keep the original box and packing materials for storing or shipping. The customer must return only the Fujitsu Switch Product. Prior to shipment, the customer must remove and retain all "add-on" items, (i.e. adapters, brackets, cables, XFPs, software, manuals, etc.). FFNA does not accept responsibility for these items and they will not be returned with the repaired or replacement Fujitsu Switch Product.

All products should be returned to FFNA in the original shipping container, or an authorized packaging box for the units being returned. The preferred method is the use of foam inserts to enclose the switch products completely on all surfaces (2-in. foam/surface). For the return of XFPs, each individual item must be placed in its own anti-static bag. When the original container is not available, a corrugated container with a minimum bursting rating of 200 PSI must be used. Ratings are generally located on the bottom of containers. If foam inserts are not available, do NOT use "peanut" packaging filler material, as this will not support and stabilize the drive during transit and will void the warranty. When the original packaging is not available, contact FFNA's Technical Assistance Center ("TAC") at 877-766-7545, Option 2 for part numbers and replacement packaging ordering information.

FFNA is not responsible for product lost during shipment. All products being returned for Limited Warranty repair or replacement must be sent freight prepaid. Each box must reference the following information:

• Customer Name
• Contact Name
• Return Address
• Phone Number
• RMA Number (issued by an authorized FFNA source)

Defective units need to be sent to:

The RMA number must be written on the outside of the shipping container for identification purposes. Shipments not properly identified will be refused. Once the defective unit is received at FFNA, a replacement unit will be sent within 48 business hours. Replacements have a 90 day warranty from the date that the RMA was issued or the remaining duration of the original warranty, whichever is longer.

FFNA may revise these guidelines from time to time. Customer may obtain current guidelines by calling 877-766-7545, Option 2.

Customer Responsibility

BY REQUESTING SERVICE, THE ELIGIBLE CUSTOMER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY, INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE, THE END USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. FFNA IS, WITHOUT LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.

Disclaimer

FFNA RESERVES THE RIGHT TO CHANGE AT ANY TIME AND WITHOUT PRIOR NOTICE ANY OF ITS SERVICE PROGRAMS OR SERVICE METHODS.