Fujitsu Computer Products of America
Fujitsu and Intrepid Partner to Expand Document Imaging Service Capabilities
Expanded Service Offerings Give Customers Nationwide Support; Intrepid Named Fujitsu Authorized Service Provider
San Jose, CA, August 1, 2005 — Fujitsu Computer Products of America, Inc., a market leader in document imaging scanners and services, today announced a strategic service partnership with Intrepid Technical Services, Inc., a nationwide hardware maintenance service provider, providing customers with nationwide scanner maintenance support and establishing the firm as a Fujitsu authorized service provider for its entire line of document imaging solutions.
The agreement between Fujitsu and Intrepid will expand both companies' service maintenance and support capabilities covering all regions within the United States. Fujitsu will provide Intrepid and its customers' maintenance services on Fujitsu scanners within Fujitsu Direct Service Cities. Outside of the Direct Service Cities, Intrepid will support Fujitsu with service delivery. Furthermore, Intrepid's technicians will be trained by Fujitsu and will be held to the same high standards as all Fujitsu field service engineers for all aspects of service delivery, including response time, repair quality and customer satisfaction.
"Fujitsu is an industry leader whose name is synonymous with quality and excellence," said Steve Ridenhour, president, Intrepid. "Intrepid is pleased to offer our customers proven preventative maintenance programs such as Fujitsu ScanCare, in addition to the entire Fujitsu service product line. This relationship will ensure that Intrepid and Fujitsu customers will receive the highest quality service and customer satisfaction."
"As a Fujitsu authorized service provider, Intrepid provides our vast network of customers a more comprehensive, integrated customer service support engine," said Reza Majidansari, vice president, engineering and customer care, Imaging Products Group, Fujitsu Computer Products of America. "In addition to expanding our coverage area and hours throughout the United States, the partnership with Intrepid adds OEM experience to the Fujitsu service family."
About Fujitsu Services
Fujitsu offers one of the most comprehensive portfolios of service programs in the document imaging industry. From ScanCare™,
the Fujitsu flagship preventative maintenance program combining training and consumables with its on-site basic parts, labor
and travel, to ScanAid™, the easy-to-install consumable kit, the Fujitsu services suite has a program to meet nearly
any budget. For more information about Fujitsu services, contact a Fujitsu distribution partner or Fujitsu service sales at
800-301-9475.
For more information, please see: http://www.ImagingService.com
About Intrepid Technical Services, Inc.
Intrepid's technical experts deliver efficient and effective hardware maintenance to government and commercial enterprises
nationwide. Through its ServRightsm customer focused delivery model, Intrepid ensures high quality tech support that is technically
competent, prompt, and cost effective. Intrepid can customize its ServRightsm model to accommodate manufacturers, OEMs, distributors,
ISVs and system integrators, as well as end-users.
For more information, please see: http://www.servright.com/
About Fujitsu
Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting
device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services
experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers'
success. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.7 trillion yen (US$44.5 billion)
for the fiscal year ended March 31, 2005.
For more information, please see: http://www.fujitsu.com
About Fujitsu Computer Products of America, Inc.
Fujitsu Computer Products of America, Inc. conducts engineering and marketing activities in San Jose, CA and sales operations
throughout the United States. Fujitsu Computer Products of America currently offers products and services including scanners
and scanner maintenance, hard disk drives, and Magneto-Optical drives. Fujitsu Computer Products of America is located at
2904 Orchard Parkway, San Jose, CA, 95134. For more information about Fujitsu products and services, call us at 800-626-4686
or 408-432-6333.
For more information, please see: http://www.fcpa.fujitsu.com
Press Contacts
Shareen Harvey
Fujitsu Computer Products of America, Inc.
Tel: 408-894-3926
E-mail:sharvey@fcpa.fujitsu.com
Jeff Urquhart
Voce Communications, Inc. Tel: 650-228-5181E-mail:jurquhart@vocecomm.com
Copyright 2005 Fujitsu Computer Products of America, Inc. All rights reserved. Fujitsu and the Fujitsu logo are registered
trademarks and The Possibilities are Infinite is a trademark of Fujitsu Ltd. Advance Exchange and ScanAid are trademarks
of Fujitsu Computer Products of America, Inc. All other trademarks are the property of their respective owners. Statements
herein are based on normal operating conditions and are not intended to create any implied warranty of merchantability or
fitness for a particular purpose. Fujitsu Computer Products of America, Inc. reserves the right to modify at any time without
notice these statements, our services, products, and their warranty and performance specifications.
