Fujitsu Consulting

Fujitsu Announces Successful Conclusion of Federal Emergency Management Agency Call Center Operation

Call center responded to more than one million calls in 80 days of operation

Dallas, TX, November 25, 2005 — Fujitsu Consulting today announced that it will close its Dallas Call Center, effective November 30, 2005. Staff have been notified that their employment on this project will end as of November 30. More than 700 temporary staff will be impacted by the action.

In early September, in response to a request from the Federal Emergency Management Agency (FEMA) for additional short term call center capability, the company quickly scaled up its operations in order to handle the unprecedented influx of calls from victims of Hurricane Katrina, and later, Hurricane Rita. With the volume of incoming calls now dropping to more manageable levels, FEMA will direct activity to its permanent centers in Denton, Texas and other locations.

“Making a call center of this scale operational on such short notice is unprecedented and we are proud of the team that made it happen,” said Jerry Crowley, general manager of Call Center Operations. “We are equally proud of all our frontline people who worked so hard every day to provide assistance and assurance to the hurricane victims.”

During its 80 days of operation, the Fujitsu Dallas-based call center met and exceeded its mandate, becoming operational far more quickly than expected, with staff helping tens of thousands of people, many of whom were impacted by the extreme conditions along the south coast of the U.S. In many cases, the center was the first point of contact for these victims, providing valuable information on housing and available financial assistance and assurances of ongoing support as victims began to put their lives back together.

At its peak, the call center employed more than 1200 staff, operating 16 hours per day, seven days a week, and managing up to 30,000 calls per day. During its 12 weeks of operation, the call center handled more than one million calls.

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About Fujitsu Consulting

A trusted provider of management and technology consulting to business and government, Fujitsu Consulting is the North American consulting and services arm of the $44.5-billion Fujitsu group. Fujitsu Consulting integrates the core expertise of the Fujitsu companies and its partners to deliver complete business solutions in the areas of IT governance, information management, legacy systems modernization and application outsourcing. Through its full range of consulting, implementation and IT management services and its industry-recognized strategic approach, Macroscope®, Fujitsu Consulting enables clients to build more value into their IT investments and drive their leadership in the marketplace.
For more information, please see: us.fujitsu.com/consulting

About Fujitsu

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$44.5 billion) for the fiscal year ended March 31, 2005.
For more information, please see: www.fujitsu.com

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