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  3. Marks & Spencer deploys GlobalSTORE POS in 10 months
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Industries:

  • Retail/Wholesale

Offering Groups:

  • Retail Products

Solution Areas:

  • Retail Solutions

Regions:

  • Europe

Challenges:

  • Rapid implementation timeline
  • Simplify mainenance support
  • Improve customer service levels

Benefits:

  • Improved customer service
  • Increase customer throughput
  • Reduced staff training time by 50%
  • Enhanced fraud detection

Marks & Spencer

GlobalSTORE

Marks & Spencer was founded in 1884 as a stall in Leeds Kirkgate Market. Now it is one of the UK's leading retailers of clothing, foods, homeware and financial services, serving 10 million customers a week. The company also trades in 30 countries worldwide, and has a Group turnover in excess of £8 billion.

Marks & Spencer's clearly stated aim is to 'set the standard against which all others are measured', and it has invested significantly in the ongoing development of a sophisticated IT infrastructure capable of supporting the needs of both its staff and customers.

Marks & Spencer's core Point of Sale (POS) system is founded on Fujitsu's GlobalSTORE solution, which was customized to meet Marks & Spencer's needs before being piloted and then rolled out to 350 stores across the UK and Europe, with 15,500 workstations and tills and 400 NT servers, in just 10 months.

Fujitsu is also responsible for the management of Marks & Spencer's in-store IT hardware, including its physical build and configuration, transport, installation, maintenance and recycling.


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