Retail Solutions - Intelligent Support
Fujitsu retail technology - intelligent services that maintain end-to-end customer experiences
Today high street retailers rely heavily on in-store technology to provide increased choice and deliver real-time customer experiences. While the use of technology is enabling retailers to better understand their customers and deliver a seamless in-store experience, it’s also increasing the need for more involved support services.
Implementing the right retail technology is just the first step in delivering a seamless experience. With customer loyalty being based on the entire journey and not just one touch point, any journey that’s broken can alter the perception of your brand and impact customer retention. Ensuring high availability of in-store IT systems through service support, is therefore critical to maintaining the customer journey and ensuring your brand’s reputation.
Rethinking the traditional retail IT and support service model
High dependence on retail technology solutions means that systems down-time can have a detrimental impact on your customer experience and reputation. Which is why at Fujitsu, we have developed a solution that combines intelligent engineering under pinned by analytics with our next generation service desk to deliver intelligent end-to-end support.
Our intelligent service is predictive, automated, informed and proactive. It services all technology, anytime and in anyplace, and can maintain the delivery of a single end-to-end in-store customer led experience and engage staff.
- Predictive – we detect systems instability before store and central operations are disrupted.
- Automated – we use intuitive diagnostics and augmented reality technology to enable you to fix problems yourself.
- Informed – we provide you with all the information you need to manage the aftermath after a problem is fixed.
- Proactive – we learn from the problems that occur and prevent them from happening again.
Why choose Fujitsu retail technology solutions?
We have over 30 years of experience delivering technology, services and solutions to retailers around the globe, and worldwide over 82,000 stores use our retail solutions every day.
With vast experience in retail digitalisation, we understand that delivering an in-store customer experience is not just about investing in technology, it’s equally about investing in support services that can keep technology running with minimal disruption.
We are experts in intelligent thinking and deliver support services that meet retailers’ business needs and maintain the delivery of customer centric technology.
Register for our Intelligent Support webinar
New date to be announced soon
Doug Baker, former Head of IT McDonald’s UK, joins us to discuss the need to make in-store support more Intelligent.
For retail and hospitality implementing the right technology is just the first step in delivering a seamless experience. With customer loyalty and choice being based on the entire journey and not just one touch point, any part of the journey that’s broken can alter the perception of your brand and impact customer retention. With the increasing utilisation of technology to enhance and deliver the customer experience, ensuring high availability of in-store IT systems through service support is critical to maintaining the customer journey and ensuring your brand’s reputation. Find out more in this session.
Find out more about our retail solutions and services
We connect your systems, staff, and customers to enable you to deliver a seamless experience across both physical and online channels. We empower your staff with the knowledge they need to exceed customer expectations.
We provide predictive, automated, and proactive support services across all technology, anytime, in anyplace. We enable you to maintain the delivery of your end-to-end in-store customer experience.
We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.
Retail as a Service (4.26 MB )
We provide RaaS across all technology and services including; CRM, retail POS, and mobile. Our simple outcome based pay-as-you-go services deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.
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