Digital Retail Solutions – Fujitsu Customer Experience Studio
Fujitsu Customer Experience Studio seamlessly integrates retail technology and people
Today’s retail customers want their in-store experiences to match those online. They expect services to be delivered via multiple channels and touchpoints, and personalised to their individual preferences, purchase history and activities. In order to meet these expectations, retailers must invest in the right in-store technology.
For over 40 years Fujitsu has been providing technology and solutions to the retail sector, and is a world-leading expert in digitalisation. We can help you to implement technology and solutions that can deliver an exemplary experience and set your brand apart from your competitors.
What is the Fujitsu Customer Experience Studio?
Our Customer Experience Studio (299 KB) is delivered by K5 hybrid cloud. It’s an open system that delivers omni-channel real-time messaging to customers and staff via mobile apps, websites and digital signage. It uses a combination of technologies to improve both operational efficiency and the customer experience. By seamlessly connecting physical and online channels with enterprise systems and 3rd party services, you are enabled to deliver a single customer led experience.
- fully configurable to your organisation’s specific needs
- easy to overlay into customer apps, staff apps and existing websites
- low transaction based pricing
- scalable growth over time
- pre-integrated with leading technologies including Wi-Fi, blue-tooth beacons and chat-bots
With our Customer Experience Studio, we connect your staff, customers, systems and assets to enable you to deliver seamless and efficient retail processes across both physical and online channels.
Find out more about our retail solutions and services
We connect your systems, staff, and customers to enable you to deliver a seamless experience across both physical and online channels. We empower your staff with the knowledge they need to exceed customer expectations.
We provide predictive, automated, and proactive support services across all technology, anytime, in anyplace. We enable you to maintain the delivery of your end-to-end in-store customer experience.
We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.
Retail as a Service (4.26 MB )
We provide RaaS across all technology and services including; CRM, retail POS, and mobile. Our simple outcome based pay-as-you-go services deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.
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