As a global provider of IT, with expertise within the telecommunications sector, Fujitsu can help you create value for your customers.
Telecommunications companies that have gone to quad play to offer internet, landline, T.V and mobile as a package, have given heavy discounts to consumers taking up the offer. With revenues declining, providers are now having to look for new ways to increase average revenue per user (ARPU) and average margin per user (AMPU).
Customer experience, both in store and on the telephone to customer service desks, has an enormous impact on the perception consumers have of you as a provider.
In a highly competitive market those customers who are dis-satisfied with what they receive, can easily drop the service and switch providers. Providing a great customer experience is therefore paramount to winning and retaining customer loyalty.
If you are asking - how can I offer a differentiated connected customer journey and a right first time service - the answer is Fujitsu can help.
Fujitsu can enable you to:
Fujitsu can help you build and strengthen customer relationships. Using our experience within the telecoms industry we can help you to map out your customer journey. We can identify the best use of processes and technology to deliver a superior customer experience.
We can create value from customer quad play offerings beyond bundled service discounts.
We have the expertise to enable you to deliver a differentiated customer experience during their join journey and in-life service.
Fujitsu’s offerings enable you to flex and adapt your operational processes and platforms to meet customer demand, these include:
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