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Creating Value for Customers in the Telecommunications Sector

Increased net-adds & reduced customer churn
Streamlining costs
Need for speed
Monitising data
Creating value

As a global provider of IT, with expertise within the telecommunications sector, Fujitsu can help you create value for your customers.

Telecommunications companies that have gone to quad play to offer internet, landline, T.V and mobile as a package, have given heavy discounts to consumers taking up the offer. With revenues declining, providers are now having to look for new ways to increase average revenue per user (ARPU) and average margin per user (AMPU).

Overcoming customer challenges - increasing net-adds and reducing customer churn

Customer experience, both in store and on the telephone to customer service desks, has an enormous impact on the perception consumers have of you as a provider.

In a highly competitive market those customers who are dis-satisfied with what they receive, can easily drop the service and switch providers. Providing a great customer experience is therefore paramount to winning and retaining customer loyalty.

If you are asking - how can I offer a differentiated connected customer journey and a right first time service - the answer is Fujitsu can help.

Fujitsu can enable you to:

  • build customer loyalty at service touch points
  • improve customer and user experience to drive increased sales and improved NPS
  • mobilise the sales journey and transaction
  • create a show room experience in store, moving away from traditional points of sale

IT to build customer loyalty

Fujitsu can help you build and strengthen customer relationships. Using our experience within the telecoms industry we can help you to map out your customer journey. We can identify the best use of processes and technology to deliver a superior customer experience.

We can create value from customer quad play offerings beyond bundled service discounts.

We have the expertise to enable you to deliver a differentiated customer experience during their join journey and in-life service.

Fujitsu’s offerings enable you to flex and adapt your operational processes and platforms to meet customer demand, these include:

  • run my process
  • service now
  • apps environment
  • cloud based services
  • modernising legacy applications
  • asset buy back and evergreen service provision
  • end to end managed service delivering noise free IT focused on sales advisors delivering customer delight
Want to know more about Fujitus's Telecom's services? Call us on +44 (0) 1235 797711 or email