Fujitsu IoT and Telematics – better understanding your customers

Digitalisation has led to a dramatic shift in customer purchasing behaviour, and this has meant that for many parts of the insurance industry aggregators have become the primary point of contact. As a result, the divide between insurers and their customers has never been greater, making it more difficult for providers to understand their customers in order to mitigate risk and improve the overall customer experience. For insurers, the challenge doesn’t end there, as the huge volumes of customer data that are collected also need to be securely and safely managed.

The speed and scale with which digital disruption is affecting the insurance sector, requires insurers to develop new ways of thinking and implement innovative new technologies, capable of keeping pace with change and customer demands.

Insurance transformation through technology

Today, IoT and telematics are presenting insurers with real opportunities to reduce fraud, mitigate risk, speed up claims processing, reduce premiums and enhance the customer experience.

As the role of IoT continues to develop and grow, millions more devices will be connected to the internet. Insurers will be enabled to analyse the data collected and use this to determine risk based on specific customer characteristics and behaviour, allowing ‘safer’ customers to be rewarded with lower premiums.

At Fujitsu, we have a full suite of IoT-related technologies covering sensor devices, network and security which can enable greater value to be achieved from IoT implementation. We leverage both our own and partner expertise in AI and analytics, and offer a range of solutions from wearable devices and middleware software, to cloud platforms and standardised business solutions.

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