Banking IT Solutions for branch transformation – improving the customer experience
Within the UK, the banking sector has experienced a fall in demand for branch services. Which is due to digitalisation, which has led to a rise in customers using online services to interact with their bank. However, despite declining use, branch services remain a valuable element of the end-to-end banking solution, and are what sets banks apart from FinTechs.
Branches have always offered face-to-face interaction and provided the means to apply a personal interactive touch, and these factors remain a high priority for banking customers. In addition, branch services are a safe means to deposit and withdraw cash, and provide young customers with an to introduction to saving and money.
Fujitsu banking transformation – improving the customer experience
Through branch transformation, UK banks are empowered to think smarter, deliver innovative services, improve the customer experience and reduce their operating costs. At Fujitsu, we have more than 4 decades of experience working with the UK banking sector, and can deliver the solutions you need to transform your branch operations. Through the use of innovative digital technology, we can help you to enhance the customer-centric focus of your branch operations. Our offerings include; Smart ATMs, Sign’it our multi-channel digital signature solution, Biometrics, and Fujitsu Marketplace our omni-channel Point of Service (PoS) application.
Why choose Fujitsu?
At Fujitsu, we are experts in retail and banking transformation. We have wide-ranging experience co-creating with banks and retailers around the globe, helping them to transform their branch and store operations and enhance their customer experience. Through digitalization, we can enable you to adapt and evolve to keep pace with changing customer demands for new services.
See how our customers solved their challenges
La Caixa, Spain: One integrated unique system
Our customer oriented solution was to deploy over 20,000 Fujitsu tablets to enable secure data sharing and digital signing. With our help La Caixa increased their processing speed and improved their effeciency.