Fujitsu’s Network Operations service encompasses product support and network management, with rapid-response fault management and a dedicated Customer Contact Centre, plus the deployment of Managed Wavelength Services. Our Network service is complemented by our Field Operations division, handling aspects such as equipment installations and first-line maintenance, specialist LLU cabling and test access requirements, environmental and power management, and fibre splicing.
Under the banner of our expert Network Operations division, we provide four key services:
- A dedicated Customer Contact Centre
- Complete programme management
- Ongoing customer fault management
- Network management, deploying our state of the art FENS network management platform
We provide 2nd- and 3rd-line support for all Fujitsu products, as well as network management and break/fix services. In addition, we have wide-ranging experience in managed wavelength services, undertaking all aspects of the internal planning of customer premises – from the initial site survey through to installation, operational risk assessment, NMS availability and access.
This is complemented by our Field Operations division, responsible for all aspects of external works, equipment installation and commissioning, infrastructure installation and first-line maintenance. This can include everything from LLU tie cables and TAMS, buildings access and security, power and environmental management, fibre splicing, ducting, and polling.
Citizen: Global Telecommunications Case Study
Being a global service support partner for a top player in the telecommunications industry demands not only a global presence, but above all, the ability to offer central control of services that are geographically widely spread. Fujitsu demonstrate this expertise throughout the entire process chain – from orders for network components, to shipment, to support.
Ministry of Defence: Providing Telecommunications IT Services with BT in Germany
Fujitsu provides a helpdesk, maintenance support for a wide range of communications equipment in Germany as well as project support for BT in the installation and design of new equipment and systems.
Insights & Opinions
The conventional view of the mobile virtual network operator is out of date. Service providers that buy wholesale minutes at a discount price and sell no-frills telephony and text messaging to price-sensitive customers are finding it hard to survive.
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Fujitsu's Graeme Wright argues business leaders must plan more effectively when engaging in divestment activity. Critically, he says, they must involve their CIOs from the very outset of discussions if they are to navigate the IT, cultural and strategic challenges of any separation successfully. He illustrates the benefits and opportunities this could bring, as well as warning of the potentially ruinous consequence of neglecting IT and people issues.
How Mobile Technology
As connected in-vehicle IT becomes increasingly key to car-buyers’ purchasing decisions, it’s time for vehicle manufacturers to think more like smartphone suppliers.