Service quality and feedback

Customer satisfaction from Fujitsu

Impeccable service delivery Customer satisfaction from Fujitsu

All our customers are given the opportunity to complete a detailed web-based survey. Although the survey is optional, return rate is constantly 40%+, and the feedback directly informs staff appraisal and objectives. Customers are encouraged to complete surveys through a quarterly draw of completed surveys for an Apple iPod.

In delivering this service, our primary measure of success is in terms of customer satisfaction- proven delivery of impeccable service.

What our customers say about us

“The call was dealt with professionally and in a structured manner to ensure the best possible resolution was achieved.”

“Service was excellent. Call was well handled and the engineer followed up the investigation regularly.”

“Case was handled with the level of expertise and courtesy that we have come to expect from product support.”
 
“Impeccable service as usual from PSG on what was a critical problem for the customer. Many thanks.”
 
“Generally very good...and quick. Clearly dealing with people of a solid technical nature, which is always good.”

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